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UNHCR, the UN Refugee Agency, is a global organisation dedicated to saving lives, protecting rights and building a better future for refugees, forcibly displaced communities and stateless people. We work to ensure that everybody has the right to seek asylum and find safe refuge, having fled violence, persecution, war or disaster at home. Since 1950, we...
Duration: 1st March to 31st December 2020 (10 months, w/ possible extension)
Contract Type: UNOPS International Individual Contractor Agreement (IICA-1) **
Background:
Across the globe, forcibly displaced persons face barriers to digital inclusion, which often hampers their ability to be self-reliant and build a better future for themselves and their families. The challenge of digital access is fundamentally a matter of rights, inclusion and self-reliance. In order to realise the Global Compact on Refugees, steps that help enhance self-reliance and humanitarian protection are vital. Having the right to be digitally included is an increasingly important component of this as it is often people's gateway to accessing information, communicating, educating themselves towards a productive livelihood and as a gateway to the broader world. To strengthen the realization of these rights, UNHCR - with support from the Grand Duchy of Luxembourg - continues to expand activities under the Connectivity for Refugees initiative.
Through improved access to connectivity and digital technology, there is also greater potential for UNHCR to diversify approaches and adopt new channels to engage with refugees; this provides additional means for UNHCR to better engage with the communities it aims to serve, ensuring their voices are heard and ultimately that humanitarian programming is more accountable. In March 2018, UNHCR updated the organization’s Age, Gender and Diversity policy with a renewed commitment to strengthening its Accountability to Affected People (AAP). This policy update detailed new mandatory core actions for UNHCR’s operations, including the establishment of feedback and complaints response mechanisms. A notable new addition was the inclusion of social media as a recognized form of communication with refugees, and a potential channel for establishing feedback and complaints response mechanisms.
To date, UNHCR’s communication with communities has largely been through traditional forms of communication, including the Participatory Assessment and Community Based Protection (CBP) approaches through face-to-face interactions. However, and unsurprisingly, it has been well documented that refugees’ communication preferences have significantly diversified - with traditional channels being adopted in different contexts throughout the region (including radio and face-to-face individual, Focus Group Discussions and community outreaches). There has also been an increasing uptake of digital platforms and social media. As UNHCR’s operations adapt to refugees’ changing communication preferences, new communications approaches are being adopted. Following an internal 2018 Accountability Survey, UNHCR operations strongly called for support to diversify channels of communication to further increase access for different population groups. In-line with this, UNHCR recognizes it needs to evolve and scale its communication approaches if it is to continue to appropriately engage with refugees across the diversity of their preferred communication channels.
Organizational Context:
UNHCR’s Innovation Service has been building a team in Nairobi since 2015 supporting across a number of initiatives including education, Communication with Communities, Predictive Analytics, and Information Management. In 2019, additional resources were mobilised at a regional level to support AAP and Gender Equality across 4 countries (Ethiopia, Kenya, Sudan and Uganda) under the Dutch MFA funded PROSPECTS partnerships. This work aims to strengthen existing accountability mechanisms, including UNHCR call centres in both Kenya and Uganda.
The Connectivity for Refugees initiative has a solid footprint in East Africa. This includes substantial engagement with Mobile Network Operators in a number of operations, research into key connectivity challenges, and Community Connectivity Fund projects.
At a regional level, UNHCR’s Accountability to Affected People is driven by the Protection Service. The Associate Innovation Office (Digital Inclusion & Participation) will work closely with the Community Based Protection unit, (in the Protection Service) to strengthen UNHCR’s digital inclusion and online participation, with guidance from Regional Public Information colleagues to ensure alignment of supported initiatives.
This position will play a key regional role in the Connectivity for Refugees initiative, based in Nairobi with the Innovation Service, and in close collaboration with the Community Based Protection in the Regional Bureau for East and Horn of Africa and Great Lakes. While the Regional Bureau covers 11 country operations, this role will/can support to the Regional Bureaux in Southern and West Africa as requested.
Duties and Responsibilities:
The duties and responsibilities for this role fall under 4 key pillars:
Education
Undergraduate degree (essential) or Advanced degree (desired) in Social/ behavioural sciences-Anthropology, International Protection, Sociology, Gender or a related field.
Work Experience
Key Competencies
Interested applicants should submit their letter of motivation and Personal History Form to hqconref@unhcr.org indicating Associate Innovation Officer (Africa) in the subject of the email. Personal History Forms are available at PHF Form / Supplementary Sheet.
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