Jobs at Accor

Job Description

• Responsible for bar daily shift operations and supervision of staff. Position assists with promoting the Bar, menu planning, maintaining standards, assisting servers on the floor during peak periods and managing property liquor inventories and controls. Strives to ensure guest and employee satisfaction while maintaining the operating budget. Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.

Managing Bar Operation

• Oversee the day-to-day operations of the bar, including opening and closing procedures, inventory management, and cleanliness.
• Ensure compliance with all health and safety regulations, as well as company policies and procedures.
• Implement efficient workflows and procedures to optimize productivity and guest satisfaction.
• Implements agreed-upon beverage policy and procedures throughout the property.
• Manages in compliance with all local, state and Federal beverage and liquor laws.
• Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, cost controls, beverage potentials, mix of sales analysis for beverage, issue & returns, food standards, and period-end inventory.
• Attends pre- and post-convention meetings as needed to understand group needs.
• Ongoing control and enhancement of quality standards and guest service.
• Ensuring that the Bars maintain a first-class and positive visual impact including order, ambience, cleanliness, décor and service flows.
• Working with the bar team to create new ideas and promotions resulting in increased opportunities for Food & Beverage Sales.
• Working with the culinary, stewarding and restaurant teams to ensure and promote that teamwork is a strong component of the daily service culture.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of the department.
• Maintaining high staff morale and team spirit within the department.
• Leading and coaching all colleagues within the department. 
• Overall recruiting, staffing and scheduling, ensuring adequate staffing levels to satisfy guest needs.
• Establish and implement 5-star service levels.
• Monitoring and continued development of Food & Beverage controls within the bar.
• Control and analyze the level of Quality of Service.
• Conduct training, promotional plans, interviewing, employee orientation and job performance management, within the bar.
• Participate in service as necessary in accordance with Outlet needs.
• Create and innovate new ideas and promotions to generate revenue.
• Liaise with Food & Beverage Management to ensure exceptional work standards.
• Maintain the Outlet’s cleanliness as well as ensuring all maintenance needs are looked after.
• Participate in the preparation of the Food and Beverage department budget and goals.
• Schedule guest reservations and arrange for private functions or special events.
• Attend and participate in the daily Food and Beverage meetings.
• Check opening and closing duties assigned to all the staff.
• Maintain and ensure staff timesheets are updated.
• Conduct a pre-opening briefing within the bar.
• Track and compile daily, monthly, and yearly sales reports.
• Ensure that the Outlet maintains a high-quality service standard.
• Perform daily checks on staffing level, quality control, maintenance and cleanliness.
• Ensures adherence to the Accor Code of Ethics
• Perform other duties as and when required.
• Assist with Hygiene Audits where necessary.

Qualifications

What we're looking for...

• 2-3 years’ experience in a bar operations role with a background in cocktail menu development, ideally in a luxury or lifestyle bar environment
• Experience with stock management.
• Experience in dealing with brands and account managers.
• Experience with brand activations.
• Proven experience as a Bar Manager or similar role in a high-end hospitality environment.
• Extensive knowledge of beverage products, including cocktails, spirits, wines, and beers.
• Strong leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal abilities, with a focus on delivering exceptional customer service.
• Attention to detail and the ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and point-of-sale (POS) systems.
• Tertiary qualification in Hospitality Management or related field preferred.
• Passion for hospitality.

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Job Description

Reporting to the Regional Director of Finance & Business Support and General Manager, responsibilities and essential job functions include but are not limited to the following:      

• Consistently offer professional, friendly and engaging service
• Support the General Manager in developing a strong business relationship with hotel owner by participating and contributing in meetings and discussions and responding proactively to owner requests and initiatives within the boundaries of the HMA.
• Lead and manage the Finance departments and ensure all standards are followed
• In addition to the preparation of all financial statements, accounting and statistical reports, and any other special report that may be required by corporate office or the General Manager, the Director of Finance & Business Support is responsible for interpreting said reports and then communicating the results with the General Manager and relevant department heads.
• Ensure financial records are maintained in compliance with accepted policies and procedures
• Provide accurate and complete financial and management reports on a timely basis to hotel management, corporate office and owners in accordance with the company and ownership reporting requirements and policy. In addition, the Director of Finance & Business Support is responsible for reporting accurately and timely, the actual results as compared to budget/forecast results. He/she is to maintain adequate records to reflect the comparison of the actual expenditures for furniture, equipment and operating equipment to the budgeted amounts.
• Establish and monitor the implementation and maintenance of accounting control procedures
• Balance operational, administrative and Colleague needs
• To assist in preparing, in conjunction with the General Manager and other department heads, the annual budget, capital budgets and the rolling forecast. The Director of Finance & Business Support will establish the annual budget preparation procedures and guidelines.
• Oversee the financial audit preparation and coordinate the internal and external audit processes
• Ensure accurate and appropriate recording and analysis of revenues and expenses
• Analyze and advise on business operations including revenue and expenditure trends, financial commitments and future revenues
• Analyze financial information to recommend or develop efficient use of resources and procedures; provide strategic recommendations and maintain solutions to business and financial problems
• Working with General Manager and hotel executive committee, Director of Finance & Business Support shall conduct regular operations risk assessments, establish a risk register for the hotel and prepare an action plan addressing the mitigation of identified risks, subject to regular reporting and follow up on the execution of the risk action plan. They shall ensure the timing and accurate reporting of all incidents in accordance with Company protocol.
• Follow all safety policies
• Other duties as assigned

Qualifications

• Accounting Designation, Bachelor's or Master's Degree in Business, Finance, or a relevant field of work, or an equivalent combination of education and work-related experience. CPA or MBA preferred
• 10+ years progressive work related experience in multiple areas of accounting and/or capital projects management and reporting, financial and/or business analysis, accounting, merger/acquisition analysis, or a related area, with 5 to 7 years managing teams and/or significant complex projects.
• Uncompromised track record of success in various sized properties
• Demonstrated experience with accounting system or similar financial software for the purpose of financial reporting, analysis and presentation.
• Demonstrated experience in leading & developing people. Strong communication skills, both verbal and written to address all levels within the organization and ability to gain consensus and influence others.
• Highly responsible & reliable with exceptional attention to detail
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

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Job Description

To assist the Director of Talent & Culture in the smooth and efficient operations of Talent & Culture Department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.

• Assist in supervising all relevant activities such as  Heartists training, administration, and welfare as per the operational policies and procedures.
• Assist the Director of Talent & Culture in ensuring that the hotel consistently has adequate, motivated, and skilled Heartists at all levels.
• Assist in the smooth running of Talent & Culture administration and recruitment procedures.
• Assist the Director of Talent & Culture in monthly forecast, P&L and budgeting process.
• Work with Finance in timely and accurate payroll processing.
• Manage Heartists’ files on the basis of incoming, hiring, transfer, promotion, resignation, and other modification data. Conduct audit checks in line with the Accor Foundation Standards..
• Updating of Heartist benefits, e.g. salary, allowances, payroll etc
• Is familiar with the regulations and Talent & Culture guidelines issued by regional or corporate administration and ensures that they are applied accordingly.
• Ensures proper job descriptions are available for all functions and continuously adapts them in coordination with the relevant supervisor to operational requirements.
• Supervises the Heartist restaurant and conducts random checks
• Responsible for following up on recruitment in coordination with the concerned department heads.
• Conducts exit interviews in the absence of the Director of Talent & Culture.
• Organizes social activities for Heartists.
• Assist in establishing monthly reports according to the requirements of the Hotel and corporate office.
• Conduct training on Talent Management and ensure deadlines for goal setting, check ins and wrap up conversations are met
• Assist colleagues will all Talent & Culture related queries and questions
• Maintain a good working relations with all departments and all professional external contacts
• Ensure the confidentiality in all matters relating to the Talent & Culture department.

Qualifications

• Degree in Human Resources Management or related field.
• Minimum 2 years of experience in a similar capacity in the Hospitality Industry
• Knowledge of Kenyan Labour Laws
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint
• Ability to help lead and manage a team
• Foster positive working relationships with colleagues at all levels
• Build excellent rapport with other stakeholders
• Must be confidential in all Talent & Culture matters
• Ability to handle a number of projects at one time

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Job Description

• Prepare training requirements
• Deliver brand training programs and property-specific modules to colleagues
•  Assist in training needs analysis and development of property-specific programs
• Coordinate with leaders and department trainers to record departmental training activities and assist in their training requirements
• Ensure upkeep of training room and proper ordering and inventory of training supplies
• Maintain accurate training records and reports
• Submit monthly learning hours to Director of Talent & Culture
• Oversee Hotel Internship Program
• Build strong partnerships with schools and liaise with external training providers
• Recruit, orient, and train all trainees who can be potential colleagues
• Maintain accurate records of interns
• Assist in activities for Talent & Culture
• Counsel and coach all colleagues on job related issues, career development and performance management.
• Champions training and development at all levels for the property.
• Ensures all Movenpick Hotels and Residences / AccorHotel’s standards are implemented and adhered to
• Conducts training needs analysis on a six and twelve month basis to ensure all our constituents training and development needs are met, in conjunction with the training committee.
• Ensures each new Heartists attends/completes the mandatory trainings shared by Accor Academy.
• Oversees Hotel Departmental Trainers.
• Develops and distributes training and development schedule each quarter and produces a monthly calendar.
• Assists in the implementation of new corporate initiated programs as directed.
• Promotes AccorHotel’s learning capabilities.
• Attends hotel shift briefings.
• Champions the Heartist Recognition Committee and Recognition program in conjunction with the Talent & Culture Assistant.
• Supports the Talent & Culture Assistant with overseeing the operation, maintenance and hygiene of the staff change rooms and staff cafeteria.

Qualifications

• Bachelor’s degree in Hotel Management or related field
• 2 years' experience in a similar role is required
• Train the Trainer or equivalent certification
• Strong communication, training and presentation skills