Ensure that all customers receive a consistently high quality service by effectively managing and developing all available resources (staff, systems, processes) and ensuring that a strong customer-focused service culture becomes entrenched in the branch.
Ensure that cross-selling opportunities are actioned and customers are migrated to more appropriate and cost-effective channels.
Pro-actively identify and assess the risks faced by the branch and maintain an effective system of controls to reduce exposure. Maintain a high level of integrity and ethical standards.
Preferred Qualification and Experience
Relevant University degree
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