Business Growth and Development Manager at Equity Bank

Description

PURPOSE OF THE ROLE

• To generate new business whilst maintaining existing client base in order to achieve set business targets
• To ensure that high quality standards of customer experience is provided in order to attract, retain active and enthusiastic customers for increased sustainable business
• To optimize resources mainly human capital and Bank assets in order to achieve a quality effective and efficient business operations while appreciating the business risks.

Reporting to the Regional General Manager, the role holder will be responsible for the following:

KEY RESPONSIBILITIES

• Business Development
  • Proactively market lending and deposit opportunities from current and prospective clients
  • Champion growth of non-funded income lines to ensure a balanced healthy business
  • Understand and provide clear direction to the branch based on market analysis and local area customer trends and competitor offering
  • Budget accountability: responsible for strict cost management in the branch.
• People Management
  • Drive and inculcate the right Corporate culture at all times
  • Create an empowering environment for direct reports that fosters creativity and encourages innovation
  • Develop a high performing team through effective use of KPIs/ SMART targets and timely reviews with active feedback and coaching
  • Ensure training of staff is carried out and business continuity plans are in place
  • Reward and recognize high performing teams and staff, hence motivating the team towards high performance
  • Directly responsible for discipline among staff within the branch by following the Bank’s disciplinary and grievance procedures.
  • Conduct regular meetings with branch staff to ensure all staff are on track on performance, receive feedback on any issues arising from the business and support those with performance challenges.
• Customer Experience
  • Ensure the branch achieves service excellence by closely monitoring and improving customer service standards, through closely working with the Regional Customer Service Managers
  • Ensure regular training on customer service is done for the branch teams by the Customer Service Champions
  • Ensure stellar customer service and prompt attendance to any customer complaints.
• Compliance & Risk
  • Ensure that all operations and controls  within the branches are adhered to and in compliance with set regulations, to protect the business
  • Achieve performance standards in the branch audit; low portfolio at risk (PAR) by ensuring that there is quality lending; no frauds and overall high compliance standards
  • Budget planning, control and evaluation for the Branch.
• Additional Responsibilities: On request, participate in Departmental and or Group wide business initiatives including any other matters that may be assigned from time to time

Qualifications

• Behavioral Competencies
  • Is an inclusive leader with an extroverted interest in people
  • Enjoys responsibility, authority and the social initiative required by a leadership position
  • Applies pressure in a charismatic way to achieve an objective and to gain acceptance of their point of view
  • Applies interpersonal skills, self-confidence and charisma to influence and persuade
  • Is an excellent motivator, knows how to communicate and can persuade
  • Is very independent, has no difficulty accepting risks and has a strong sense of urgency.
• Leadership Style
  • Display initiative and an enthusiastic, positive and persuasive style
  • Take immediate control of situations and does what it takes to attain objectives and solve problems
  • Makes decisions in a spontaneous and confident way, based on the available information
  • Is a good team leader; with a confident and "in charge" attitude to lead the group to the completion of goals
  • Encourages direct reports by delegating work, exerting effective controls progressively towards objectives
  • Exercises a lot of pressure to get projects completed.

Desired Knowledge

• Thorough  understanding of the Banking industry and the policies and procedures of the Bank
• Good knowledge of  the  business environment, industry regulations and government regulations
• World class customer service skills
• Good working knowledge of MS office suite and Bank’s systems.

Qualifications & Working Experience

• Holder of a degree (business related preferably) from a recognized University will be desired) or its equivalent with 7 years’ experience in a managerial function
• Holder of banking professional qualifications such as ACIB or AKIB and working experience in a multicultural environment will have an added advantage
• Over 12 years working experience at Equity Bank/ industry, with prior experience in both Branch operations and credit having served in the current role for more than 5 years
• Last performance rating of 3 and above with no disciplinary case/ sanction in the last 3 years.