Career Opportunities at NCBA Group

Job Purpose Statement

The Legal Counsel is responsible for managing contracting, advisory, regulatory and providing general legal support for the digital business and the Group’s subsidiaries in Kenya in line with the legal risk policy and related contractual procedures & processes.

Key Accountabilities (Duties and Responsibilities)

Contract Administration (10%)

• Manage day to day operations of the legal contract administration
• Ensure that all subsidiaries & digital business contracts are
• accurate in compliance with the legal policy
• Manage the legal contracting space, personnel and oversee, facilitate, draft and negotiate contracts in support of the business needs;
• Ensure attendance, engagement and participation in contract negotiations
• Supervise and ensure that all contractual documentation is practical and contains all key clauses that protect the interests of the digital bank
• Provide concise and practical legal solutions to all business and support units of digital bank and other subsidiaries engaging in any form of contracting.
• Propose new and innovative ideas that ensure that contract management and the quality of the contracts entered into;
• Keep up to date on all existing/new regulations, policies and procedures, product information,
• Ensure an up to date Register of all contracts in respect to the digital bank and subsidiaries is maintained.

Contracting to maximize business performance and minimize legal contractual risks (20%)

• Compliance with policy and procedures related to contracting;
• Drafting of contract procedures and continuous review of the same;
• Providing concise, practical and effective legal opinions on contracting, assist with preparation of Executive Summaries
• Review and drafting of contracts (where necessary engage the services of external counsel)
• Successful negotiation of contractual terms between the Group and external parties
• Execution of Contract Approval Request form
• Execution of contracts by the Group and external parties
• Proper storage of contracts (physical and soft copies) with the external parties, business users and legal team;
• Effective review of executed contracts
• Closure on audit issues raised
• Providing in house training on contracts for stakeholders.
• The specific contracting role has been limited to digital banking matters, however, you shall respond to any other contracts for review/research.

Customer Documentation to maximise business performance and minimize customer documentation risks (10%)

• Compliance with policy and procedures related to customer documentation.
• Providing concise, practical and effective legal opinions on customer documentation templates
• Review and drafting of customer documentation templates
• Successful negotiation of customer documentation terms between the Group, regulators and external parties
• Effective review of executed customer documentation
• Closure on audit issues raised with respect to customer documentation
• Providing in house training on customer documentation for stakeholder

General Legal

Advisory & Management of intellectual property (20%)

• Provide advisory services and respond to legal queries for the digital business and subsidiaries;
• Provide concise and practical legal opinions to all Group subsidiaries
• Nil penalties due to non-adherence or non-compliance to regulation;
• Monitor and ensure that all legal requirements for both the Digital Bank and Subsidiaries are adhered to;
• Participate in the Group’s processes representing Legal Services.
• Ensure that all aspects of legal risk are identified, covered and controlled in the implementation of new projects, systems, procedures and products within the digital business and subsidiaries.
• Keep up with changes in the legal and business landscape and advice accordingly to avert any possible adverse legal risk.
• Maintenance of the Group’s subsidiaries intellectual property register
• Ensure proper strategy and regular monitoring of all matters handled by external counsel and other service providers;

Customer Experience

Enhance customer experience (25%)

• Compliance of the SLAs
• Ensuring that legal costs are minimised

People & Culture

Measure of What of People & Culture (10%)

• Ensure attendance of Continuing Professional Development Courses with the LSK and meet the required points for the following year’s practicing requirements.

Ideal Job Specifications

• A minimum of 4 – 6 years’ experience legal department of a busy organization, FinTech or a technology company, with sound exposure to:
  • Contract drafting
  • Development of sound legal advisory and sound general advise
  • Cross border set up, experience in payments, technology and general remittance or payments businesses;
• Advisory on regulatory approvals and continuing compliance obligations in relation to new products e.g. digital lending and similar technology based financial services;
• Experience drafting IT/Technology/Banking/fintech/investment banking contracts;
• Experience with handling different regulatory bodies; and
• Experience with license reviews and payment service license applications.

go to method of application »

Job Purpose Statement

This role is responsible for implementation and support of operational components of Enterprise Information Security. The role will ensure that controls systems are managed and administered well, and will drive implementation of security controls as defined by the Information Security roadmap, best practice and industry guidelines. The role will also play a part in ensuring that information systems are compliant to information security baseline standards, by recommending and working with other technology stakeholders in defining these standards within these systems.

Key Results Areas

Security Design 20% 

• This role will work with various stakeholders to identify and design the appropriate security tools and controls, in line with the Bank’s architectural principles.

Information Security Roadmap & Administration 60% 

• This role will implement and support security controls systems (including Network Access Control, AntiMalware, Database Activity Monitoring, Fraud Management System etc.). This includes daily health checks, on-boarding of new assets, implementing of new security solutions, improvements on existing control systems etc.
• The role will also implement and support cloud security technologies, including implementation and administration of cloud-based security controls.

Information Security Processes 20% 

• This role will define and implement information security processes related to vulnerability management, patch management, malware management etc., ensuring that these practices are in place and implemented across the Bank.

Ideal Person Specifications

• A Bachelor’s degree in Computer Science, Information Technology or related field.
• Minimum 6 years working experience in a busy IT environment.
• Certification in a systems security related area, such as CISSP or CISM.
• Knowledge of technical infrastructure, networks, databases and systems.
• Project management skills preferred.
• Experience in conducting compliance assessments or performing security reviews and risk assessments.

go to method of application »

Job Purpose Statement

This role is responsible for implementation and support of operational components of Enterprise Information Security. The role will ensure that controls systems are managed and administered well, and will drive implementation of security controls as defined by the Information Security roadmap, best practice and industry guidelines. The role will also play a part in ensuring that information systems are compliant to information security baseline standards, by recommending and working with other technology stakeholders in defining these standards within these systems.

Key Results Areas

Information Security Roadmap & Administration 30% 

• This role will implement and support security controls systems (including Network Access Control, AntiMalware, Database Activity Monitoring, Fraud
• Management System etc.). This includes daily health checks, on-boarding of new assets, implementing of new security solutions, improvements on existing control systems etc.

Information Security Processes 20% 

• This role will define and implement information security processes related to vulnerability management, patch management, malware management etc, ensuring that these practices are in place and implemented across the Bank. 

Log Management 20% 

• This role will ensure that appropriate logs and security events are documented, critical assets and systems are configured for logging, and logs stored on the SIEM and other security systems for long term storage and correlation to detect security incidents

System Security 20%

• This role will conduct periodic review of systems within the Bank systems, to ensure that Bank systems are configured as per the Bank’s Minimum Security Standard

Ideal Person Specifications

• A Bachelor’s degree in Computer Science, Information Technology or related field.
• Minimum 3 years working experience in a busy IT environment.
• Certification in a systems security or audit related area, such as CISA, CISM or CISSP.
• Knowledge of technical infrastructure, networks, databases and systems.
• Project management skills preferred.
• Experience in conducting compliance assessments
• Experience in performing security reviews and risk assessments.

go to method of application »

Job Purpose Statement

The position is responsible is for oversight of the bank’s Fraud Risk Management Programs across the business that includes prevention, deterrence and detection of internal and external fraud risks. This includes, Fraud risk control design, business processes and products fraud risk assessment reviews, fraud management system, MIs and exception reports reviews, provide assurance that fraud risk is within the approved risk appetite and providing business on emerging industry fraud risk threats/mitigation and trends, conducting fraud risk awareness campaigns and training. Key areas of focus is to assist businesses with implementing initiatives & processes to minimize fraud losses.

Key Accountabilities (Duties and Responsibilities)

Output Financial (15%) 

• Proactive Fraud Risk Management Program and information management reporting based on robust capacity plans and delivered through a rigorous cost management discipline
• Targeted review on high-risk portfolios to mitigate any likely control environment deficiencies.
• Establish systems (polices, processes, procedures and tools) in achieving compliance requirements, minimization of fraud loss exposure and general cost containment.
• Oversee the development of management information to enhance visibility of fraud events and losses, ensuring qualitative and quantitative reporting.
• Research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to prevent and detect fraud.
• Monitor systems activities to generate daily, weekly and/or monthly reports identifying trends and or potential fraud activities.
• Ensure management is appropriately informed of all fraud risk related activities and any significant concerns and provide appropriate mitigation plans.

Internal Business processes 55%

• Effective management of projects, programs or initiatives to achieve optimum fraud risk management regime on fraud prevention, deterrence, detection and or root cause analysis.
• Ensure daily core banking systems monitoring through the FRM solution, exception reviews and analysis e.g. Netguardian, BI etc exception reports to be summarized into weekly Risk MI report to be shared with management.
• Drive monthly fraud reporting against Key Performance Indicators and perform analysis to support fraud prevention initiatives.
• Attend to scheduled engagement meeting with the business or stakeholders on matters relating to fraud risk.
• Industry and bank fraud trend reviews and circulation to the business on monthly basis.
• Develop the methodology, standards, tools and templates for FRM's Fraud Risk Testing Programs.
• Track emerging FRM legislation and regulation and in partnership with the business, develop and implement new policies, procedures and controls in order to address new legislative or regulatory requirements
• Participate in development and monitoring of product life cycle to maximize the efficiency, effectiveness and overall quality of products.
• Perform post fraud root cause control reviews to identify control environment fraud and or misconduct gaps and work with respective business unit to mitigate and or close the control gaps.
• Effective utilization of fraud detection systems, tools and reports to prevent, detect and manage fraud losses.
• Design and implement an effective fraud awareness programs for bank staff across the business
• Undertake evaluation of effectiveness for existing fraud risk management strategies, systems and processes and initiate relevant improvements
• Lead ad hoc project work to implement new systems, work processes, technologies and drive adoption of new initiatives.
• Carry out reviews and or as may be assigned on all potential fraudulent activities with focus on root causes reviews and follow up on issues closure.

Service Management 15% 

• Adherence to service level agreements in place.
• Keep abreast with intelligence information gathering and ensure that the Bank’s interests are always safeguarded at all times.
• Effectively communicate emerging and/or changing risk and related control opportunities and enhancements to senior management.
• Build and maintain credible relationships with internal and external stakeholders to ensure timeous implementation of fraud risk control recommendations

Learning and Growth 10% 

• Provide overall leadership to direct reports to be high performing and engaged workforce, through performance management, motivating, coaching and training them accordingly.
• Competence development by identifying and communicating training needs that aim to improve personal performance objectives
• Undertake other responsibilities as may be assigned by management from time to time.
• Foster Team spirit and positive work environment

Ideal Job Specifications

Academic:

• Undergraduate degree – minimum upper 2nd class honours from an accredited University and added advantage for a person with the following disciplines: Computer Science/Information Technology, Finance/Accounting, Economics, Actuarial Science or Criminal Justice.

Professional:

• Proficiency in information technology T24 is a must
• Professional qualifications in Fraud Risk Management, Systems Audit, Data Analytics will be an added advantage
• Proficiency in information technology and relevant Information Security Certification i.e. CISSP, CISA / CISM, ISO/IEC 27001 will be an added advantage
• Familiarity with wide array of fraud tools, applications and solutions

Desired Work Experience

• Minimum 7 years of Financial Crime Risk Management or risk operations management or analytics experience in financial industry.
• Proficiency in information technology and the bank’s T24 core banking system is a must
• Understanding of the wider business, economic, market environment and regulatory framework in which the Bank operates.
• Strong leadership capabilities and management skills, with the ability to deliver effective controls
• within Fraud Risk Management.
• Familiarity with wide array of banking Fraud Analysis tools, applications and solutions

go to method of application »

Job Purpose Statement

The purpose of this role is fraud risk management through continuous prevention and detection plan. Conduct pro-active fraud risk monitoring through FRM solution’s transactions exception alerts/reports, dashboards reviews, validations as appropriate and mitigate fraud risks.

Key Accountabilities (Duties and Responsibilities)

Financial (10%) 

• Monitor systems activities to generate daily, weekly and/or monthly reports identifying trends and or potential fraud activities.
• Ensure management is appropriately informed of all fraud related activities and any significant concerns and provide appropriate mitigation plans.
• Ensure BAU Operational cost containment

Internal Business processes 60%

• Daily 24/7 monitoring of fraud risk in the bank systems using FRM solution and appraising head of unit with findings
• Carry out transaction exception review and validation as may be appropriate to mitigate fraud risk.
• 100% daily review of exception reports with a view to identify suspect activity/transactions and submission of summary risk finding reports.
• Pro-actively scrutinize identified system transactions for likely fraud indicators and/ or pointers to computer-based frauds.
• Intelligence gathering on frauds and provision of monthly updates.
• Monthly update of the FRM MI tracker/statistics with no overdue
• Daily escalations of exceptions and preparation of monthly, quarterly, semi -annual & annual key trends reports for management actions
• Contribute in the review of fraud risk assessments, scenario analysis and new product or change initiative assessments

Service Management 20% 

• Resolve customer issues within the scope of existing service level agreements
• Contact customers and other banks to verify transactions and resolve fraud related account issues, if fraud confirmed escalate to relevant unit for action.
• SLA adherence and responsiveness on issues resolution
• Track unresolved items to provide a record of activities and support identification of fraud trends or persistent issues
• Recommend changes to the fraud detection system parameters optimizing fraud prevention and detection while minimizing negative customer impact
• Actively participate in team meetings for improvements to antifraud operations
• Assist with the fraud controls implementation of new business

processes and solutions Learning and Growth 10% 

• Undertake other responsibilities as may be assigned by management from time to time.
• Coordinate training to develop and maintain knowledge, skills and capability.
• Foster Team spirit and positive work environment

Ideal Job Specifications

Academic

• Undergraduate degree – minimum 2nd class honours upper division added advantage for a person with the following disciplines: Data Science, Finance/Accounting, Economics, Actuarial Science or Criminal Justice.

Professional

• Proficiency in information technology is a must
• Professional qualifications in Fraud Risk Management will be an added advantage
• A creative approach to solving problems, attention to details, well organized and exhibit 

go to method of application »

Job Purpose Statement

The purpose of this role is fraud risk management through continuous prevention and detection plan. Conduct fraud risk assessments, process reviews and transactions exception alerts/reports review, analysis to proactively identify and mitigate fraud risks and creating awareness on fraud trends across
the business.

Key Accountabilities (Duties and Responsibilities)

Output Financial (10%) 

• Effective utilization of fraud detection system, tools and reports to prevent, detect and manage fraud losses by participating in ongoing training to develop and maintain knowledge, skills and capacity.
• Monitor systems activities to generate daily, weekly and/or monthly reports identifying trends and or potential fraud activities.
• Ensure management is appropriately informed of all fraud related activities and any significant concerns and provide appropriate mitigation plans.
• Ensure BAU Operational cost containment

Internal Business processes 55%) 

• Carry out daily review of bank systems logs (e.g T24, Netguardian, BI, SIEM systems among others) aimed at detecting fraud indicators and appraising head of unit with findings
• Carry out fraud root cause reviews and follow up on gaps closure and enhancement of internal controls, policies and internal procedures
• 100% daily review of exception reports with a view to identify suspect activity/transactions and submission of summary risk finding reports.
• Business sensitization on fraud risk management at least 80% of Target Business Functions and support SID Group fraud management programs
• Targeted review on high risk portfolios with a view of identifying any likely fraud control deficiencies for enhancement
• Pro-actively scrutinize identified system transactions for likely fraud indicators and/ or pointers to computer-based frauds.
• Proactive Analysis of fraud trends review and circulation to management on monthly basis.
• Intelligence gathering on frauds and provision of monthly updates.
• Thoroughness in carrying out tasks and clarity on root causes and recommendations on closure of risk findings
• Daily escalations of exceptions and preparation of monthly, quarterly, semi -annual & annual key trends reports for management actions and update of the FRM MI trackers with no overdue
• Contributing to creation of fraud rules by providing analytical data to support decisions

Service Management 25% 

• Resolve customer issues within the scope of existing service level agreements
• Contact customers and other banks to verify transactions and resolve fraud related account issues, if fraud confirmed escalate to relevant unit for action.
• SLA adherence, responsiveness on issues resolution with minimal customer complaints
• Track unresolved items to provide a record of activities and support identification of fraud trends or persistent issues
• Attend to scheduled engagement meeting with the business
• Recommend changes to the fraud prevention and detection while minimizing negative customer impact
• Actively participate in team meetings for improvements to antifraud operations
• Provide support to the operational and business units on fraud related matters
• Conduct fraud controls implementation of new business processes and solutions
• Attend Kenya Bankers Association Forums and build network with law enforcement, Telecoms and other banks

Learning and Growth 10% 

• Undertake research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to prevent and detect fraud
• Undertake other responsibilities as may be assigned by management from time to time.
• Coordinate training to develop and maintain knowledge, skills and capability.
• Foster Team spirit and positive work environment

Ideal Job Specifications

Academic

• Undergraduate degree – minimum 2nd class honours upper division added advantage for a person with the following disciplines: Finance/Accounting, Economics, Actuarial Science, Criminal Justice or computer science /information technology.

Professional

• Proficiency in information technology is a must
• Professional qualifications in Fraud Risk Management, Systems Audit, Data Analytics will be an added advantage
• Appropriate training in the assigned information systems accompanying operating systems and environmental systems such as firewalls
• A creative approach to solving problems, attention to details, well organized and exhibit methodical approach to work
• Excellent communication (oral/wring) and presentation skills
• Ability to work under pressure, remain objective and ability to meet deadlines
• Knowledgeable in identifying indicators of fraud through data mining and analysis exercises

Desired Work Experience

• Minimum 3 years of analytics experience in financial industry, teller duties, funds transfer including system interrogative functions, information security controls, electronic payments or risk operations.
• Knowledge of the banking core system applications 
• Lead ad hoc project work to implement new systems, work processes, technologies and drive adoption of new initiatives.
• Carry out reviews as may be assigned and submit a report within SLA and follow up on issues closure.

go to method of application »

Job Purpose Statement

The Customer Loyalty Partner is responsible for driving an enterprise wide loyalty program for customers across the Bank’s products and services with a focus to attract new customers, increase products penetration, customer engagement and retention.

Key Accountabilities (Duties and Responsibilities)

Financial 25% 

• Growth of Customer Lifetime Value
• Increased partnership spend

Internal business processes 25% 

• Collaborate with business to identify partnership opportunities
• Collaborate with business to drive Customer Loyalty through targeted product and behavioural campaigns
• Centralize customer rewards tracking via a rewards log/ register.
• Project planning and tracking
• Annual loyalty budget planning and tracking

Customer 40% 

• Define, implement and manage a loyalty roadmap/system for customers across all segments.
• Identify and initiate relationships with brand and segment aligned partners and prepare account management plans for each.
• Define, implement and manage branded experiences that will drive customer engagement and CLV.
• Design an annual calendar of engagements and offers that will be exclusively available for NCBA customers aimed at improving loyalty.
• Provide periodic reports (postcampaign/event/rewards/spend/redemption)
• Create and monitor a communication strategy to support the branded experiences and ensure it’s embedded across all interaction points with the aim of
• driving customer revenue, engagement and lifetime value.
• Build, execute, and oversee various promotional, event and loyalty initiatives; own corresponding KPIs and reporting to internal teams and stakeholders.
• Conduct Market and Industry research to understand growing trends and recommend future program developments.

Learning and growth 5% 

• Ensure customer-facing staff and all staff across all areas of business have access to appropriate training and information to be able to efficiently resolve all loyalty customer queries.

Ideal Job Specifications

Academic:

• Bachelor's Degree in Business, Marketing, Communications, or related field

Professional:

• Experience in a customer-centric, data-driven marketing role, preferably within
• CRM/Loyalty
• Experience in Project Management
• Proficient in use of relevant MS Office applications.

Desired work experience:

• At least 4 years working experience in a Loyalty, Marketing and/or customer service environment
• Experience in the development of customer loyalty initiative

go to method of application »

Job Purpose Statement

The purpose of this role is to identify and deliver process improvement solutions across complex, technical, and cross-functional processes. The Process Architect must proactively connect to emerging global technologies and capabilities and lead conversations of change and integration. This position includes responsibility for identifying problem statements, customer expectations and executing disciplined and measurable projects.

Key Accountabilities (Duties and Responsibilities)

Financial 20% 

• Designs and collaborates (with Finance) to track metrics and key performance indicators for each process improvement project.

Internal business processes 50%

• Manages cross-functional process improvement projects while, often concurrently, scoping other projects in the pipeline.
• Analyses and develops solutions that facilitate continuous productivity, capacity, and quality improvement across all dimensions.
• Conducts proactive and consistent research to identify process improvement opportunities including areas of focus, scoping of the project, prioritization, key deliverables, and successful outcomes.
• Oversees and reviews the deliverables of direct reports and designers to ensure accurate and consistent analysis and reporting.
• Assess and decides which methodology to apply and the tools and techniques to utilize to effectively lead each process improvement project.
• Leads charter development, stakeholder analysis, process design, improvement solutions, testing, and implementation plans through successful application of methodologies for each the project.
• Develops and coaches internal project team members to understand methodologies, project requirements, timeline, etc. through clear and consistent communication.

Business Process Architect Customer 20% 

• Manages relationships with business partners and sponsors to help them understand business cases and to foster a culture of continuous improvement across the Bank.
• Drive customer experience metrics that reduce the effort to receive service from the Bank due to process hurdles
• Build relationships and work closely with stakeholders across Group Operations to be well positioned to identify future opportunities for process improvement and automation solutions – and to proactively identify sources of service dissatisfaction
• Work closely with the relevant IT forums to ensure external stakeholders are aware of what’s happening with our automation strategy and to ensure that we are aligned to overall group strategy

Learning and growth 10% 

• Be self-driven and directed. Build own skills in problem solving and effective presentations, communication and writing skills
• Train, guide and provide leadership, direction to the business teams

Ideal Job Specifications

Academic:

• Bachelor's Degree in Management, Business Administration, Operations or related field plus 5-7 years of experience in process management, business process improvement, business process management, or value stream mapping.

Professional:

• Lean Six Sigma Black Belt trained or certified, Master Black Belt, or accredited certification equivalent.

go to method of application »

Job Purpose Statement

To drive the process improvement initiatives within the bank so as to ensure that optimum value is achieved and that it is in line with the bank’s strategic objectives. This includes the research, analysis, understanding and documentation of the business requirements for change initiatives whilst ensuring that all product development and process improvement initiatives are successfully implemented from a process perspective. This role shall have specific focus on the following business application areas; Retail, Digital channels and Retail Products.

Key Accountabilities (Duties and Responsibilities)

Financial 10% 

• Value creation through process and product reviews with owners to evaluate efficiency and effectiveness of products or process and recommendation on way forward.
• Ensure that all process improvement initiatives are being tracked and reported on a regular basis.

Internal business processes 50% 

• Manage and execute the Business Analysis effort during
• the entire project lifecycle. This entails understanding the business needs and project objectives then defining Business requirement documents (BRDs) and Use Cases.
• Lead and guide business units in the project Start-up and Initiation phase; strictly managing drawdowns, governance and documentation.
• Lead business process reviews and support continuous improvement of bank systems, processes and people across all channels to ensure that the bank has the
• appropriate business support platform and capabilities for delivery of strategy.
• Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements. Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution.
• Management of operational risks in the design and implementation of new and/or changes to business processes and systems

Customer 20% 

• Build and maintain positive working relationships with business and technical teams; serve as resource for technical or business expertise and advice on strategic priorities and projects.
• Support the integration of best practice into the bank’s process re-engineering methodologies and tools using best practice frameworks, mission directed work
• streams and six sigma to support innovation.
• Improve Customer Management and Enhance Customer Experience

Learning and growth 20% 

• Personal Competence Development
• Completion of at least 1 technical skills/certification
• Mentor and Coach
• Determine the training needs for direct reports and ensure that appropriate training is budgeted for and undertaken.
• Build and develop a high performing team through embedding formal performance development and informal coaching.

Job Specifications

Academic:

• University degree preferably in Business or Information Technology.

Professional:

• Business Analysis Training
• PMBOK or Prince 2 Training (Certification is an added advantage)
• Lean and/or Six Sigma training (Certification is an added advantage)
• Proficiency in office automation, banking technologies and MS Projects

Desired work experience:

• A minimum of 4 years’ experience as a business or process analyst.

go to method of application »

Job Purpose Statement

To drive the process improvement initiatives within the bank so as to ensure that optimum value is achieved and that it is in line with the bank’s strategic objectives. This includes the research, analysis, understanding and documentation of the business requirements for change initiatives whilst ensuring that all product development and process improvement initiatives are successfully implemented from a process perspective. This role shall have specific focus on the following business application areas; Shared Services and IT Projects

Key Accountabilities (Duties and Responsibilities)

Financial 10%

• Ensure that all the projects are being tracked and reported on a regular basis and are delivered within budget
• Alignment of project goals and outcomes to corporate strategy

Internal business processes 70% 

• Manage and execute the Business Analysis effort during the entire project lifecycle. This entails understanding the business needs and project objectives then defining Business requirement documents (BRDs) and Use Cases.
• Lead and guide business units in the project Start-up and Initiation phase; strictly managing drawdowns, governance and documentation.
• Lead business process reviews and support continuous improvement of bank systems, processes and people across all operations areas to ensure that the bank has the appropriate business support platform and capabilities for delivery of strategy.
• Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements. 
• Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests and ensuring their timely resolution.
• Build and maintain positive working relationships with vendors and all levels of staff; serve as resource for technical or business expertise and advice on strategic priorities and projects

Customer 10% 

• Build and maintain positive working relationships with business and technical teams; serve as resource for technical or business expertise and advice on strategic priorities and projects.

Learning and growth 10% 

• Completion of at least 1 technical skills/certification 

Job Specifications

Academic:

• Degree holder in IT from a recognized University with professional qualification in Project Management. A Master’s degree in Business, IT, or Operations would be an added advantage

Professional:

• Business Analysis Training
• PMBOK or Prince 2 Training (Certification is an added advantage)
• Lean and/or Six Sigma training (Certification is an added advantage)
• Proficiency in office automation, banking technologies and MS Projects

Desired work experience:

• Seven years’ experience in banking services particularly in information technology domain with experience in implementation of IT projects. Deep understanding of bank systems and those in the industry.
• Good understanding of technology and various platforms and systems