Catering Operations Manager at Kenya Airways

Role purpose statement

Undertake the operation, evaluation and development of the catering processes by matching product, equipment and supplies for greater customer satisfaction and cost effectiveness.

Key accountabilities/ responsibilities

• Develop and update on a bi-annual basis all Catering Loading Standards including Equipment, Bar, Dry Stores, Linen, Blankets, Headsets, Reading Materials and other Amenities
• Ensure all safety and security guidelines and regulations are observed and incorporated in all assigned areas and stations
•  Review and update Catering Standards Galley Plans and Operations Manuals
• Analyze consumption reports from Supply Chain and match to loading standards for waste reduction and efficiencies
• Monitor product quality and specifications from all outstations catering stations
• Liaise with outstation managers to ensure sure timely dispatch of flights and compliance to KQ catering specifications by all assigned Catering Units
• Monitor over catering out of outstations, match as closely as possible to no show indices
• Ensure compliance to catering audits and meals selections in outstations and ensure high hygiene standard are adhered to.
• Continually evaluate the KQ product to determine how well the product and services meet customer needs
• Follow up on CSI results, voyage reports and prepare quarterly reports for analysis purposes.
• Lead team in customer experience projects and ensure deadlines are met on all related projects.
• Participate in any assigned project or related committees on behalf of the catering team.
• Constantly evaluate and appraise outstation catering suppliers’ performance to ensure high performance level in the catering product.
• Drive assigned projects and monitor savings, improvement through Smart initiatives and KQ best practices to support the departments objectives.
• Ensure follow-up on timely supply of catering equipment and supplies to all assigned catering stations. Follow-up on the extra stocks and action as per Service Level Agreements (SLAs) guidelines

Qualifications

• Computer proficiency.
• Degree in Food and Beverage or related field.
• Good communication skills.
• Organizational and analytical skills.
• Experience of more than 5 years in airline catering.
• Good knowledge of Catering product and development cycle.
• HACCP or Food Safety knowledge.
• Lead Auditor.

Competencies

• Proactive, creative and innovative.
• Ability to work under pressure.
• Strategic thinker and financial background.
• Excellent communication skills.
• Unquestionable integrity and ethics.
• Team leader and player.