This role is to Lead Operations in delivering one of our Global Managed Service accounts in Uganda, leading delivery excellence and improving the delivery to best in class in Managed Service. With a combination of multivendor technologies, delivery teams based both on site and offshore, you will have the chance to lead delivery improvements across domains, set up best practices and driving performance across teams, improving SLAs.
This project is one part of Nokia’s largest Managed Services global accounts. In addition you will be working on ensuring performances are maintained with the ongoing projects and regular changes in the network. This role is for the next generation leader, to lead, motivate, delegate, give clear goals and improve the network. For a Managed Services contract, Director Operations is accountable towards the Customer for the execution and delivery of end-to-end contractual Service Assurance (SA) SLA/KPI’s including network and service availability KPIs. He has to focus on Internal and External relationship building and ensure full Service Assurance delivery coordination across different delivery centers.
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