Chief Manager, Tax Education at Kenya Revenue Authority (KRA)

Main Purpose of the Job

• Responsible for promoting tax literacy through the development and implementation of an effective tax education strategy.

Key Performance areas

• Managerial / Supervisory Responsibilities
• Supervision of day-to-day operations of Taxpayer Education.
• Management of Taxpayer Education Section funds, property and affairs.
• Coordinate training of staff and stakeholders on new tax administration measures.

Operational Responsibilities / Tasks

• Develop and implement tax education strategies in line with the department’s strategic plan
• Oversee dissemination sector specific tax education content to promote tax literacy in line with the corporate plan
• Develop Tax Education programmes that enhance tax literacy levels and drive voluntary compliance
• Develop/Implement Taxpayer Education programmes for learning institutions.
• Develop/Implement stakeholder and sector-based taxpayer education activities.
• Develop and implement educational programmes for professional bodies & institutions.
• Respond to general tax queries from taxpayers and other stakeholders.
• Develop and implement a cohesive content management strategy for both below the line (BTL), above the line (ATL) and digital platforms.
• Demonstrate return on investment on all campaigns.

Job Dimensions:

Financial Responsibility:

• Development of budgets
• Implements approved budgets
• Prepares financial and budget reports
• Responsibility for Physical Assets
• Responsible for physical assets assigned by the institution.
• Provides oversight for the physical assets in the department.

Decision Making:

• Makes strategic, operational and financial decisions.
• Assign work to subordinates.
• Monitor subordinates work performance.
• Appraise/evaluate subordinates performance.

Working Conditions:

• Works predominantly within the office.

Job Competencies (Knowledge, Experience and Attributes / Skills).

Minimum Academic Requirements

• A Bachelor’s degree in Business Management, Commerce, Economics, Education, Marketing, Communication or related degree.

Professional qualifications

• Professional Diploma Chartered Institute of Management (CIM)
• Tax Training (Added advantage)

Membership to professional Association

• Marketing Society of Kenya (MSK) or
• Chartered Institute of Marketing (CIM) or
• Public Relations Society of Kenya (PRSK)

Minimum years of relevant experience.

• Minimum of seven (7) years’ work experience in similar role with at least three (3) years in management

Need to know:

Attributes:

• Analytical skills
• Organisational skills
• Computer proficient
• Strategic management
• Excellent editorial skills
• Communication skills
• Interpersonal skills
• Time management
• Team player-Drive collaboration across multi-disciplinary teams.
• Leadership skills
• Networking skills
• Work under pressure

 Competencies

• Have passion for Community education and industry awareness.
• Demonstrable ability to create- and deliver compelling, result oriented and engaging communication presentations that effectively change consumer behaviour and enhance business objectives.
• Content Development – Well skilled with demonstrable experience and leadership proficiency in the development of communication materials or lead others in developing drafts of communication materials.
• Strong conceptual and research/analytical skills - Has the ability to think strategically and rapidly analyse and integrate diverse information from varied sources into conclusions and recommendations.
• Communication Strategy, Planning, and Execution - Has moderate experience in and/or demonstrates a working or functional proficiency level sufficient to lead the planning, development, and execution of a communication strategy.
• Intuitive ability to lead and/or follow throughout the organization. A collaborative leader, with ability to work vertically and horizontally to deducted necessary information to drive brand communication.
• Highly organized. Creative and critical thinker accompanied by an innate ability to find clarity in ambiguity.
• Strong oral and written communication skills and capable of interacting with all levels of management.