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  • Posted: Jan 24, 2020
    Deadline: Not specified
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  • The NCR Corporation is an American computer hardware, software and electronics company that makes self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, barcode scanners, and business consumables
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    Customer Engineer

    Job Summary

    NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail, hospitality, telecom and technology industries. NCR is headquartered in Atlanta, Ga., with 34,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

    Responsibilities

    • Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office).
    • Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately.
    • Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures.
    • Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity.
    • Represents NCR in a manner that reflects positively on the image and reputation of the company Customer Services Assists or delivers the following customer services:
    • Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance
    • Performs periodic preventative maintenance on assigned products
    • Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATM’s and or within financial institutions.
    • Equipment Staging and Installation
    • Performs shop or site staging of equipment as assigned
    • Assists, as part of a team, in site preparation and equipment installation. May install limited modifications or Field Retrofit Orders (FROs)
    • Performs any needed modular swaps and unit replacements Asset Management
    • Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management
    • Maintain an appropriate parts inventory as well as parts record keeping Reporting
    • Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required
    • Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
    • Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities Requirements/ Environment Job Requirements
    • Valid Drivers' License and cleared background check and drug screen
    • Ability to work nights, weekends, overtime, flex shifts and on-call shifts are required Work Environment
    • To service accounts within a given area and may be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports Conducts work at customer site(s), local NCR offices, or in a virtual environment . Physical Environment
    • May require prolonged travel, carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.)
    • May require bending/squatting, walking/standing /sitting for prolonged periods
    • Exposure to enclosed spaces, dust, drafts, and damp areas
    • Assuming cramped/unusual positions, reaching, pushing, pulling, twisting, climbing, bending, stooping, and squatting
    • Function under stress and engage in interpersonal relations (heavy work load, potentially dissatisfied customers) Competencies Attributes
    • Attribute: Inherent traits and/or developed characteristics that represent attitudes, beliefs, values, assumptions, mental models, perceptual styles/preferences, motives, self concepts.
    • Offers of employment are conditional upon passage of screening criteria applicable to the job.

    Education and Experience Education

    • An ordinary level diploma or equivalent from a recognized institution in electrical, electronics or computer technology is preferred.
    • A strong grade at O level will be significant in the final selection. Training Acceptable advanced training may consist of:
    • One year of College level courses, equivalent military training, or training in electronics or computer technology.
    • One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time
    • A+ Certification Experience
    • Preferred Age: less than 30 years
    • Job-related experience in electronic or electromechanical devices preferred, but not required
    • Previous experience as an electronics bench or rework technician

    Method of Application

    Interested and qualified? Go to NCR Corporation on ncr.wd1.myworkdayjobs.com to applyInterested and qualified candidates should apply using the Apply Now button below.
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