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  • Posted: Jul 23, 2021
    Deadline: Not specified
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    Umba combines advanced tools and techniques to optimize risk exposures in emerging markets that are currently underserved by traditional banking services.
    Read more about this company

     

    Customer Experience

    Job Description

    Respond to incoming customer requests through the Zendesk platform

    Provide quick, professional, precise resolution to customer issues/questions

    Problem solve, every day at Umba new problems present themselves, our customer experience team are champions at providing resolutions to complex customer queries

    Demonstrate an advanced knowledge of our products to our customers

    Help us continue to build a world class Customer Experience team

    Skills And Qualifications

    • Proficient computer skills and tech-savvy
    • Excellent communication skills both verbal and written required
    • At least 3 years of previous customer service experience (Zendesk experience is a huge bonus)
    • A proactive approach to work, the ability to find solutions to difficult problems
    • Ability to work at our HQ in Kilimani, Nairobi
    • References to previous positions
    • Ability to work in a collaborative team environment

    Work status

    Must live and be able to legally work in Kenya

    This is a full time salaried, any applicant must be able to work 35-40 hours week

    Method of Application

    Interested and qualified? Go to Umba on jobs.lever.co to apply

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