Head of Productivity Management at Safaricom

Description

We are pleased to announce the following vacancy in the Finance Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description                     

Reporting to the Chief Financial Officer, the role holder will lead in developing ambitious plans to structurally transform the cost base while improving productivity; protecting and supporting the end customer experience. This role will support the execution of major structural cost programs within organisation. The role will act as an evangelist of process excellence and its benefits, responsible for owning and driving the end to end productivity initiatives, enabled by process simplification & optimisation opportunities.
 

Role Responsibilities               

• Develop and influence long and short-term strategic initiatives to optimize operations (costs, revenue, quality, etc.) by leveraging internal expertise, best in class systems processes and tools, comparing to external benchmarks, augmenting expertise and pushing the organization towards top tier performance.
• Develop and communicate the roadmap, scope and mission of the Productivity Management function
• Lead and coordinate the organization-wide efforts to ensure that productivity standards and programs in all operating areas are developed and managed using a data driven focus that sets priorities for maximum efficiencies and effectiveness aligned with organization strategy and mission.
• Assures that organization-wide productivity initiatives are clear, focused and aligned on improving operational efficiencies and effectiveness and evaluating the impact that improvements have on margins, customer satisfaction and bottom-line performance.
• Establishes a continuous productivity improvement effort with ongoing monitoring and reporting system. Regularly reports the status of productivity improvement efforts and impacts.
• Ultimately, the single source of truth on the financial returns realized from process and organization simplification, automation and digitization benefits realization.

Qualifications

• Honours degree from a recognized university in a Technology, Business, Commerce, Finance related field.
• At least 10 years of experience in a closely related with 5 of these being at senior management capacity.
• Experience in Productivity/Performance Improvement Management is expected.
• Expert understanding of commercial and technology functions and business drivers.
• Extensive understanding of global best practice on productivity improvement.
• Expert understanding of RPA, AI and Machine Learning and Agile methods.
• Demonstrable experience as a full-time Black Belt and/or Master Black Belt with hands-on Lean expertise.
• Extensive experience influencing and leading a multifaceted senior team and influencing change.
• Strong communication skills including verbal, non-verbal cues, written skills, and the ability to listen.
• Strong judgement and decision-making skills and ability to handle and resolve problems.