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  • Posted: May 28, 2020
    Deadline: May 29, 2020
  • bile Financial Solutions is a Fintech company with a passion for Transforming Lives Through Financial Inclusion". We are a market leader in the mobile lending space, having began our journey with Banks and SACCOs in 2014. Since then, MFS has transformed itself into an integrated financial services entity, helping to grow the lives of millions of micro-entreprenuers across Africa.
    Read more about this company

    Help Desk Support Officer

    Department: Infrastructure and Engineering


    Section / Unit: Infrastructure


    Reporting Relationships

    Reports to: Senior Infrastructure Engineer

    Job Purpose

    • The Help Desk Support Officer will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software, responds to queries, runs diagnostic programs, isolates problem, determines, and implements solution.
    • He/she is expected to support projects within the Engineering Department.

    Key Responsibilities

    •  Assist in the planning, design, documentation, and implementation of various office systems that include desktop PC’s, servers, network equipment and software applications.
    • Make recommendations for new equipment and services to be purchased and work with various vendors for procurement.
    • Perform systems monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
    • Train staff on how to use internal office systems including IP phones, WIFI etc.
    • Maintenance and monitoring of computer networks and systems.
    • Logging all user queries into the ticketing system.
    • Diagnosing and solving hardware or software faults.
    • Testing and evaluating new technology.
    •  Performing electrical safety checks on the company’s computer equipment.
    • Set up accounts and workstations
    • Monitor performance and maintain systems according to requirements
    • Troubleshoot network issues and any outages.
    •  Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    • Operationalize different support models and generate runbook plans for remote support.

    Job Competencies (Knowledge, Experience and Attributes/Skills)

    Academic Qualifications and Experience

    • BSc/BA in Information Technology, Computer Science, or a related discipline; professional certification (e.g. LPIC, Red-hat RHCSA Microsoft Certified Systems Administrator (MCSA, CISA) is a plus
    • At least 2 years’ proven experience as a System’s Administrator, Network Administrator or a similar role
    • Experience with postgres and mysql databases, networks (LAN, WAN) and patch management
    • Experience with Zabbix monitoring technology.
    • Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
    • Ability to create scripts in Python, Perl, or other language
    • Familiarity with various operating systems and platforms (Linux/Unix/Windows/MacOS)

    Competencies and Attributes/Skills

    • Good interpersonal and communication skills.
    • Good analytical, problem-solving skills and resourcefulness
    • Ability to maintain confidentiality with sensitive customer and internal information.
    • Comfortable with most aspects of operating system administration i.e. configuration of mail systems, system installation and configuration, printer systems, installing third-party software.
    • Working knowledge of applications and network security, understanding of vulnerabilities and countermeasures.
    • Ability to work well individually as well as part of a team.
    • Ability to multi-task, prioritize and pay close attention to details
    • Ability to work under pressure and meet deadlines

    Method of Application


    Deadline: 29th May, 2020

  • Send your application

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