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  • Posted: Jul 1, 2020
    Deadline: Not specified
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    Fahari Gardens Hotel Nairobi is located in one of the most serene areas of Kenya’s capital city. We boast of providing world-class accommodation services to our esteemed guests.
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    Hotel Manager

    Job Details

    • Fahari Gardens Hotel Nairobi is located in one of the most serene areas of Kenya’s capital city. We boast of providing world-class accommodation services to our esteemed guests.
    • The Assistant Hotel Manager reports to the Hotel Manager. .

    Responsibilities:

    • Supervises Housekeeping Manager and Front office Manager, at the direction of the Hotel Manager
    • Assists Hotel Manager as directed
    • Assists Food and Beverage Manager during all meal services
    • Performs duties of Hotel Manager when Hotel Manager is off duty
    • Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off
    • Present and available during all meal services, either front or back of house
    • Ensures Housekeeping Manager is keeping all staterooms and public spaces clean
    • Assists with room inspections
    • Prepares for turnaround day process
    • Oversees bar operations and manages wine/liquor inventory
    • Displays leadership and maintains professional presence
    • Visible and available to all guests and crew
    • Holds officers and crew accountable to American Cruise Lines’ standards
    • Complies with Fahari Hotels’ Operations Manual, service standards, and procedures
    • Assesses the performance of the management team and provides immediate corrective feedback
    • Anticipates the needs of guests
    • Responds quickly to guest requests and ensures follow through of service delivery
    • Identifies problems, resolves immediately, and requests home office support as needed
    • Assists with breakfast, lunch, and dinner services, cocktail hour, and onsite events
    • Oversees staff orientation, training, scheduling, staff appearance uniform standards, and discipline
    • Maintains impeccable cleanliness in all areas and ensures all housekeeping standards are followed
    • Maintains sanitation and cleanliness standards of hotel rooms
    • Monitors business transactions, accounting, timecards, and home office reporting
    • Tracks all hotel maintenance items and ensures completion
    • Creates consistent and positive crew experiences to improve employee retention

    Attributes for Success:

    • Ability to motivate, train, and assess individual and team performance
    • Superior time management
    • Ability to manage and solve problems
    • Sense of urgency in all customer requests
    • Positive attitude and receptive to continuous performance feedback
    • Consistent, accountable, confident, assertive, and committed

    Qualifications:

    • Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management
    • Business degree may be considered with management and hospitality experience
    • Minimum 3 years management experience at a full-service hotel or resort
    • Strong organizational skills and excellent verbal and written communication skills (English)
    • Proficiency in Microsoft Office

    Work Schedule:

    • Accommodations and meals are provided at the hotel
    • One off duty during the week

    Method of Application

    Email your application to hr@faharigardenshotel.co.ke.

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