ICT Business Analyst, ERP & CRM at CIC Group

PURPOSE:

The jobholder’s role is to ensure optimal availability, configuration and utilization of CIC Groups system applications in a manner that meets the internal customers’ requirements, creates efficient and business supporting solutions whilst maintaining relationships with vendors, users and key stakeholders by applying best practice project management practices in the implementation of system changes and enhancements.

The role holder will be responsible for the design and development of modifications or extensions to the Group ERP and CRM; Microsoft Navision & Dynamics applications.

The applicant MUST have experience in the Insurance Industry.

PRIMARY RESPONSIBILITIES:

• Administration and proactive monitoring of CIC Groups business applications primarily, but not limited to; Microsoft Navision ERP and Dynamics CRM by developing necessary measures through regular business system maintenance to achieve optimal system functioning as per internal S.L.As.
• Gains understanding of internal customer needs, communicates and collaborates with other consultants and support teams to develop business cases for system changes.
• Provides technical input in creating and documenting functional specifications when customizations or extensions to the Microsoft ERP & CRM solutions are required.
• Reviews the applications regularly to support system innovation: Gathers business requirements from the business users, converts to technical specifications, codes and maintains complex components of the Microsoft Dynamics ERP and CRM application such as server-side code, custom business logic, integration modules, workflow assemblies and plug-ins.
• Responsible for data related development tasks such as: developing data migration procedures to ensure seamless data exchange to Microsoft ERP/Dynamics from CIC core insurance systems, migrating required data sources into the Microsoft’s sources, ensuring proper alignment of data models.
• Responsible for coding, unit testing, facilitating system acceptance testing and creating supporting documentation: Maintains functional specification documents for systems including user licenses utilisation, change requests, test reports, user access lists and system controls reviews and improvements.
• Develop relevant ICT user application software training programmes in order to ensure optimal utilization of the software;
• Execution of security matrices for systems through regular review of system rights and access in order to enforce system controls within the applications.
• Review and advise the organization on proper application software licensing in order to safeguard Company interests from litigation due to licensing non-compliance.
• Implement disaster recovery and back-up procedures and information security and control structures in line with the ICT policies as applicable to application software;

GENERIC DUTIES

• Participate in planning and budgeting for the department and
• Participate in various meeting and committees

PERSON SPECIFICATIONS

Academic Qualifications

• Bachelor’s degree in Technology related field

Experience

• Minimum of five (4) years’ experience in ERP and CRM administration/development.
• Proficiency in Dynamics ERP and CRM, ASP.NET, C#, and service-oriented architecture.
• Experience in System Implementations & Projects.

Skills and Attributes

• Experience in middleware integrations, API administration.
• Experience working with vendors outside Kenya
• Excellent communication and Interpersonal skills
• Understanding of the Insurance & Asset Management Business’

If you have the aforementioned professional and academic qualifications and you are ready to execute the