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  • Posted: Feb 21, 2020
    Deadline: Feb 28, 2020
  • Anjarwalla & Khanna (A&K) is the largest corporate law firm in Eastern Africa, with over 90 lawyers, and is generally considered the leading full-service corporate law firm in Kenya. Our clients include some of the most sophisticated international and regional businesses, including listed companies, banking and financial institutions, insurance comp...
    Read more about this company

    Information Technology Support Assistant


    We think differently and have built a culture where individual skills and personalities can thriveWe are seeking a dynamic IT Support Assistant to provide IT support within the IT department and to all our users throughout the firm and its affiliates.

    The primary focus will be in computer operations, user and desktop support (hardware and software), helpdesk, and data management.

    The role will report to a Deputy IT Manager.

    Roles and responsibilities:

    • Troubleshooting, diagnosing problems, implementing corrective action procedures within prescribed guidelines and/or escalating to other IT team members as appropriate.
    • Providing updates to the supervisor on status of projects or technical issuesThe selected individual is one able to exercise judgment and creativity in selecting and applying procedures correctly.
    • Installing and configuring computer systems.
    • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
    • Testing new technology.
    • Replacing equipment as necessary.
    • Logging customer/employee queries.
    • Automating repetitive tasks.
    • Monitoring and configuring computer systems and networks.
    • Providing technical support across the company (this may be in person/over the phone or through a remote connection)
    • Responding in a timely manner to service issues and requests.
    • Developing and maintaining IT documentation, processes and procedures.

    The role will be based in Nairobi, Kenya

    Experience and Personal Qualities

    • Appropriate IT degree from a recognised institution
    • Experience in Microsoft products.
    • Hardware and Network troubleshooting.

    The following personal qualities are preferred:

    • Good time management, well organised with the ability to prioritise.
    • Hard working and extremely proactive.
    • Commitment to team-work.
    • Curious and innovative mind.
    • Unquestionable character

    Method of Application

    If your career aspirations match this opportunity, please send your cover letter and CV to referencing this position ITSA/IT/20 on or before 12:00pm (GMT) Friday, 28th February 2020.

  • Send your application

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