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  • Posted: Jan 20, 2020
    Deadline: Not specified
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    Kenya was the first country in Africa for Ringier to start its business in 2011 on the continent. The headquarters of Ringier Africa are based in Nairobi, the Kenyan capital. With a team of highly talented, experienced and hard working professionals the company runs different online-shopping platforms.
    Read more about this company

     

    Intern – Customer Experience & Moderation Executive

    Our Vision

    We build Africa’s most valued marketplaces.

    Your Mission in our Vision

    • Ensure the highest level of satisfaction from user inquiries
    • To perform consistently and provide timely, accurate and professional service at each and every user touchpoint.
    • Help curate high-quality listings which both buyers and sellers can trust

    Reporting into

    Customer Experience & Moderation Manager

    Key Responsibilities

    • Respond to customer inquiries from all communication channels
    • Resolve problems encountered by users and provide help and advice on using PigiaMe’s services
    • Keeping accurate records of discussions or correspondence with customers;
    • Ensuring customer satisfaction by responding to customers in a timely manner and within the departments SLA
    • Upselling and cross-selling PigiaMe products to clients.
    • Review listings requiring moderation on a regular basis and approve and reject according to PigiaMe’s quality standards
    • Review online listings on a regular basis to identify any listings online in error and correct
    • Provide feedback to Product on user education gaps, auto-moderation issues, etc to help build the best product possible
    • Work with the Product team to conduct user research as needed
    • Other duties as assigned by the CX Manager or Company

    Key Relationships

    • Management Team
    • Product team
    • Employees
    • External customers and merchants

    Key skills and competencies

    Skills:

    • Strong proficiency in MS office, especially in Excel and PPT
    • Strong proficiency in English, both verbal and written

    Competencies:

    • Experience working in a call center is an added advantage
    • Outgoing personality, strong interpersonal skills, networker
    • Creative problem solver
    • Has attention to detail, punctual
    • Is accountable, has a sense of responsibility

    Method of Application

    Interested candidates should send their resumes to recruit@ringier.co.ke with the title of the vacancy as the subject of the email.

    Any application that will lack the job vacancy title will not be considered

     

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