IT Intern at Danish Refugee Council

Overall purpose of the role:

Maintain a standard level of basic services and support to the regional office and implementation of the IT improvement and global innovational plants of the communication platform and ERP preparedness.

Key Responsibilities

• Assist in performing software installations and support day-to-day systems operations.
• Troubleshooting the LAN.
• Hardware and software support.
• Ensure that the anti-virus within the organization is updated on a timely basis through administrative kit.
• Performing preventive maintenance service on the IT equipment on a scheduled basis
• Perform general repairs on IT equipment and peripherals as instructed
• Daily routine checks of the systems uptime and performance and report abnormalities.
• Support to maintain an inventory schedule of all IT equipment and software in use and in the store, through diagnosing their status and performance.
• Maintain a record of all equipment received for repairs and maintenance. Ensure that internet invoices are got on time and forwarded to finance for payment
• Provide help desk and technical support to the users.
• Provide Simple guidelines manuals to the staff during service time.
• Updating of the IT helpdesk database daily
• Compilation of the user survey performance forms from all the field offices.
• Any other duties as may be requested

About you

In this position, you are expected to demonstrate each of DRC’ five core competencies:

• Striving for excellence: You focus on reaching results while ensuring an efficient process.
• Collaborating: You are a strong networker and enjoy working with many different types of stakeholders,
• Taking the lead: You take ownership and initiative
• Communicating: You write and speak effectively and honestly and display political and cultural sensitivity, including ability to adapt well to local cultures
• Demonstrating Integrity: You act in line with our vision and values.

Moreover, we also expect the following:

Essential qualifications:

• Degree in IT/Computer science or any relevant field.
• A+, N+, CCNA certification.
• Experience in Networking , Hardware and Software Support.
• Hands on experience in Computer repairs
• Experience in O365 troubleshooting skills
• Good communication skills.
• Flexible person and ready to work on odd hours.
• Self-motivated and Team Player.

Languages

• Professional fluency in written and spoken English;
• French will be an added advantage