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  • Posted: Jun 3, 2020
    Deadline: Jun 17, 2020
  • Our Roots Telkom Kenya was established as a telecommunications operator under the Companies Act in April 1999. We provide integrated communications solutions in Kenya with the widest range of voice and data services as well as network facilities for residential and business customers. We are proud to play a prominent role in the information and communicat...
    Read more about this company

    IT Mediation and Business Intelligence Specialist

    Reporting to: Manager – Business Support Systems

    Band: 3

    Department: Technology Division

    About This Role

    Reporting to the Manager of Business Support Systems, the job holder will be required to administer and support BI and Mediation applications. In addition he/she will liaise with the business to ensure expectations are met on time.

    What will you do

    • Monitor BI and Mediation applications ensuring that all downstream applications receive inputs.
    • Perform data catch-up and other corrective actions in the event of faults.
    • Perform data quality and consistency checks on data in the BI and Mediation applications.
    • Generate and circulate daily, weekly and monthly application QOS reports.
    • System administration of BI and Mediation system by ensuring system and user configurations are set up correctly.
    • Handling business requests which involve carrying out feasibility study and implementation on BI & Mediation systems.
    • Document BI and Mediation processes/systems and ensure they are up to date.
    • Perform troubleshooting, first/second level support and resolution of issues with respective system vendors.
    • Project involvement in procuring and implementation of BI and Mediation systems /upgrades.
    • Involvement in system design and assess the effectiveness of technology resources already in use or new systems that are being implemented
    • Redundancy and back up management - ensuring redundancy for BI and Mediation are backed up and that backup system is available and working.
    • Carry out system maintenance together with system administrators and database administrators to ensure Mediation and BI systems are functioning optimally e.g. disk space check/expansion, memory & CPU checks
    • Generate on-demand reports for the business users
    • Training of users


    Requirements for the job:

    • A degree in Computer Science or Information Technology
    • Qualification in Programming / Databases
    • Qualification in ITIL /E-TOM,


    • At least 5 years background in IT with specialization in Telecommunication B.I and Mediation applications
    • Proficient in Unix & Microsoft OS, Unix Scripting, programming and Relational Databases
    • Experience in documenting processes and system architectures
    • Proven experience in implementation of projects with regards to B.I. and Mediation


    Professional Skills:

    • Drive and Initiative
    • Customer focus
    • Ability to work well as a part of a team
    • Problem solving
    • Ability to work long hours to meet deadlines
    • Good interpersonal skills, innovative and creative
    • Ability to work without supervision

    Method of Application

    Application should be sent by 17th June 2020, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. Apply through and ensure the job title is quoted on the subject field. Only shortlisted candidates will be contacted.

    Telkom Kenya is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to tribe, religion, gender, age or disability.


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