IT Systems Adminisrator at Bidhaa Sasa

Key Deliverables of this role:

• Serve as primary system administrator for the Salesforce.com environment with 70 users
• Handle all basic administrative functions including user account maintenance, creating and maintaining reports and dashboards, manage database for integrity and accuracy
• Provide technical support for all system users, including remote debugging for mobile users operating in the field via a help desk which should be monitored regularly
• Lead training of new and existing users, to grow the Salesforce and Taroworks skill set at Bidhaa Sasa
• Complete regular internal system audits and prepare the system and users for upgrades
• Maintain system documentation and training materials
• Build and maintain community pages for a variety of internal uses cases
• Coordinate the evaluation, scope and completion of new development requests.

Who we are looking for:

• You are passionate about rural development and making a difference for the less well-off in this country and excited about working in a multicultural environment; You value diversity and are respectful to others;
• You are a team player who leads by example and excellent at listening and building trust and long-lasting relationships with external parties and within teams;
• You value ownership and freedom in exchange for accountability and responsibility;
• A degree in IT, BBIT or Computer Science
• Minimum of 2 years experience as a Salesforce.com administrator
• Strong understanding of Salesforce.com best practices and functionality
• A creative and analytical thinker with strong problem-solving skills. You should be able to identify technical problems from bug reports, provide an appropriate solution in a timely fashion and communicate the solution to the user effectively
• Must be able to communicate solutions to users at all levels of the organisation, and coordinate with external partners clearly and professionally
• A demonstrated ability to understand and articulate complex requirements
• A person who is quick to learn and able to accomodate more tasks after achieving required milestones. 
• Should be able to build on their technical skills with the aim of taking up more responsibilities including but not limited to: Using the process builder to build automation for new business processes; Maintaining software connections with external providers to ensure ongoing compatibility; Coordinating with implementation providers to scope and design additional system customisations.

Desired

• Salesforce.com certified Admin (ADM201 and ADM211)
• Experience working with Taroworks as an administrator
• Able to maintain system customisation - including knowledge of Apex and/or Salesforce process builder
• Experience building Communities using the Salesforce Community Builder
• Proven ability to design and implement new processes and facilitate user adoption.

NB:

• Please note that for your application to be considered; you are required to submit a link with your trailblazer.
• Bidhaa Sasa does not charge any fees for recruitment.