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  • Posted: Feb 26, 2021
    Deadline: Not specified
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  • Exinity Group is a new global wealth management organisation with an ambitious mission to create a new generation of empowered investors and traders. The Group is home to its various retail businesses including Alpari International, FXTM and a soon new retail offering under the Exinity name. We’re meeting the needs of aspirational young adults who want...
    Read more about this company

     

    IT Support Specialist

    We are looking for people who are passionate about making a strong contribution to Exinity Group’s growth to join our team.

    Responsibilities:

    • Provide 1st/2nd level IT Support to the employees of the organization
    • Prepare workstations (hardware/software), telephony devices and other equipment for new users
    • Take part in the preparation and planning of the IT budget, as well as tracking of actual expenses
    • Be responsible for IT Purchases by conducting market research, contacting vendors, gathering prices, preparing summary reports, presenting to supervisors, gathering approvals and proceeding with purchasing of products
    • Be responsible for Asset Management: inventorying, registering, tracking of assets (physical/digital), and performing periodic verifications of inventory across the organization
    • Be responsible for the organizing, maintenance and upkeeping of IT offices and storage rooms
    • Be responsible for the setup, daily checks and maintenance of Conference rooms
    • Assist in any other duties that fall under the score of responsibilities of the IT department or the organization

    Requirements

    • College diploma or University degree in Computer Studies, Computer Science, Computer Engineering or other engineering discipline
    • Experience in a related position. Candidates without experience but with provable enthusiasm in the field of IT will be considered
    • Fluency in English language is a must
    • Fluency in Greek or Russian is desirable
    • Team player mentality is a must
    • Attention to detail and excellent organizational skills
    • Able to adapt and learn new skills
    • Politeness, discretion, trustworthiness, and good manners are a must
    • Be able to work outside normal working hours if needed
    • Any certifications covering Windows 10 and / or Windows Server 2012 r2 upwards will be considered an advantage
    • Experience using SCCM, WSUS, WDS will be considered an advantage
    • Provable scripting skills will be considered an advantage

    Benefits

    Medical coverage

    go to method of application »

    Customer Solution Representative, Kenya

    We are looking for people who are passionate about making a strong contribution to Exinity Group’s growth in the southern region of Nigeria to join our team. The Customer Solutions Representative will be responsible for all clients ensuring on-going support and value throughout the client journey cycle (registration, deposit, trading, withdrawals, client training etc.) using soft selling skills.

    Duties and Responsibilities:

    • Improving customer service quality/experience, productivity and profitability
    • Ensure to hit personal KPIs (chat/call/email numbers, net deposits, activations, CSAT etc.)
    • Identifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team
    • Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training
    • Liaising with all departments to resolve issues
    • Providing all relevant information to clients regarding documents and materials for becoming a client

    Requirements

    • A bachelor degree in any discipline
    • Language skills: Fluent English speakers and native Swahili
    • Excellent spoken and written communication skills required
    • Ability to work efficiently under pressure
    • Excellent computer skills (Microsoft Excel and Word)
    • Knowledge of Meta Trader platforms will be considered an advantage
    • Previous experience in a similar position will be considered an advantage

    Benefits

    • Competitive Salary
    • Medical Insurance

    Method of Application

    Use the link(s) below to apply on company website.

     

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

    View All Vacancies at Exinity Back To Home
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