Jobs Career Advice Signup

Send this job to a friend


Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Jul 7, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties
    Read more about this company


    Reservations Agent

    Job Description

    • Use of the hotel PMS to process and input all reservations types within the same working day
    • Responding to guest calls according to hotel policy and ensuring an outstanding guest experience
    • Ensuring accurate data is recorded for all reservations
    • Upkeep of all reservation records
    • Ensuring timely communication with guests in line with company policy and procedure
    • Maintain a positive selling approach to maximise yield in both occupancy and rates.
    • Assisting in keeping all information accurate and up to date to ensure correct information being provided to guests
    • Handle Group and Individual Reservations inquiries according to the stringent Reservations Standards set forth by management to enhance guest engagement and maximize overall hotel revenue
    • Aims to upsell rooms and other services to maximize the profitability of the company
    • Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
    • Liases and cooperates with other departments as needed
    • Creates reports or partake in projects as directed by management
    • Assists other sections as and when needed


    • Diploma in Hotel Management or related field
    • Minimum of 1 year experience in a similar role in a 4/5 star Hotel
    • Demonstrated ability and passion to deliver exceptional guest service over the phone and face to face
    • Have a strong sales focus and the ability to upsell the hotel features
    • Sound Knowledge & application of OPERA 
    • High level of attention to detail
    • Team player with high level of initiative & the ability to work autonomously
    • Excellent written and verbal communication skills
    • Intermediate knowledge & application of Microsoft packages & PC usage
    • Exceptional organisational & time management skills

    go to method of application »

    Bell Attendant

    Job Description

    • Greet and welcome guests.
    • Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.
    • Maintain VIP/Group and individual arrivals reports.
    • Attend to inquiries and provide accurate information to guests.
    • Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
    • Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.


    • Certificate in Front Office Operations or related field
    • At least 1 year experience working as Bellman in a 4-5 star hotel.
    • Ability to focus attention on guest needs, remaining calm and courteous at all times

    Method of Application

    Use the link(s) below to apply on company website.


    Build your CV for free. Download in different templates.

  • Send your application

    View All Vacancies at Accor Back To Home

Subscribe to Job Alert


Join our happy subscribers

Send your application through

GmailGmail YahoomailYahoomail