Jobs at Ital Global

About the Client:

• Our client is a leading innovative construction solutions provider in East Africa who has a proven track record of performance driven by solid knowledge and experience in the construction industry and is seeking to hire a Credit Officer to manage credit operations efficiently.

Key Responsibilities and Duties

• Evaluate the creditworthiness of potential customers by analyzing financial statements, credit reports, and payment histories.
• Make informed decisions on credit applications, setting appropriate credit limits and terms in line with company policies.
• Build and maintain positive relationships with customers to facilitate timely payments and resolve any credit-related issues.
• Monitor outstanding balances and follow up with customers to ensure prompt payment, utilizing appropriate collection techniques.
• Identify and mitigate credit risks through proactive monitoring and regular review of customer accounts.
• Maintain accurate records of credit transactions, including credit applications, approvals, and collections activities.
• Prepare regular reports on credit performance, aging analysis, and bad debt provisions for management review.
• Ensure compliance with regulatory requirements and internal controls related to credit operations.

Qualifications and Requirements

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Proven experience of at least 3 years in credit management or a similar role, preferably in the manufacturing or construction industry.
• Sound knowledge of credit principles, financial analysis, and risk assessment techniques.
• Familiarity with credit management software and financial modeling tools.

Competencies and Skills

• Credit Analysis skills
• Customer Relationship Management skills.
• Risk Assessment skills
• Strong verbal and written communication skills
• Good Organizational Skills
• Strong analytical and problem-solving skills.
• Attention to Detail

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• Our client who is in the business of offering eco-friendly upholstery cleaning solutions seeks to hire a highly organized, creative, aggressive and competent individual as a Customer Relationship Representative (Sales). The overall purpose of this role is to support business growth and development by assisting in prospecting, negotiating and closing new revenue streams for customers and promoting good business relations with existing customers.

Qualifications and Requirements:

• Bachelor’s degree in business or a related field preferred.
• 2 to 3 years’ experience in the same field.
• Knowledge of the industry and market trends related to the company’s products/services is beneficial.
• Proven track record of successful sales experience, preferably in a customer-facing role.
• Proficient in using sales-related software and tools, including CRM systems, sales analytics, and presentation software.
• Possess a valid driver’s license.

Competencies and Skills:

• Excellent verbal and written communication skills.
• Strong active listening skills.
• Persuasive and engaging presentation skills.
• Strong negotiation skills.
• Ability to build and maintain positive relationships.
• Self-driven and results-oriented mindset.
• Ability to work independently and as part of a team.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Organizational and Time Management skills.
• Willingness to stay updated on best practices.
• Good Interpersonal skills.
• Professionalism and Integrity.
• Ability to conduct business with integrity, honesty, and transparency.

Key Responsibilities and Duties:

• Continuously improve processes by implementing two-second daily process improvements.
• Develop and execute a sales plan to meet or exceed sales targets for assigned territory.
• Identify and prospect potential customers within the assigned territory, utilizing various resources such as industry databases, referrals, and cold-calling.
• Schedule face-to-face meetings with potential and existing customers to present products/services and address their needs.
• Build and maintain strong relationships with customers through regular visits, phone calls, and emails.
• Conduct product demonstrations and provide training to customers on the usage and benefits of company products.
• Effectively communicate product updates, pricing changes, and other relevant information to customers in a clear and concise manner.
• Collaborate with internal teams, such as marketing and customer service, to ensure seamless customer experiences.
• Gather market intelligence and stay informed about industry trends, competitors, and customer preferences to identify new opportunities.
• Maintain accurate and up-to-date records of customer interactions, sales activities, and progress in CRM software.
• Prepare and submit timely and accurate sales reports, forecasts, and expense reports.
• Participate in sales meetings, conferences, and trade shows to network and promote company products.
• Continuously improve product knowledge and sales techniques through self-study, training programs, and professional development opportunities.
• Follow company policies, procedures, and code of conduct at all times, ensuring compliance with legal and ethical standards.
• Collaborate with the customer service team to address and resolve any customer issues or concerns.
• Collect customer feedback and communicate it internally to improve products, services, and overall customer satisfaction.
• Meet and exceed customer expectations by providing exceptional customer service and promptly addressing any inquiries or needs.
• Conduct regular market research and analysis to identify potential market segments and develop strategies to penetrate new markets.
• Work closely with the sales management team to develop strategies, set goals, and align sales efforts with company objectives.
• Be willing to take on additional duties as assigned by management.

Key Performance Indicators (KPIs):

• Daily Process Improvements Index: Measure the frequency and impact of daily process improvements implemented, aiming for a target of two or more improvements per day.
• Sales Revenue: Total revenue by sales representative from customer visits and external calls.
• Customer Acquisition Rate: Number of new customers acquired through sales representative’s efforts. (Calls and Visits).
• Customer Retention Rate: Percentage of existing customers that continue to do business with the company after a visit from the sales representative.
• Sales Conversion Rate: Percentage of potential customers visited by the sales representative who ultimately make a purchase. (Daily calls or Monthly Visits).
• Average Deal Size: Average value of sales generated per customer visit.
• Customer Satisfaction Rating: Collect feedback from customers about their experience, aiming for a high satisfaction rating, such as 90% or above.

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• As a Communications and PR Consultant, you will be responsible for developing and implementing effective communication strategies, plans to enhance brand reputation, drive business growth, and maintain strong relationships with stakeholders. I additional to that, you shall be responsible for enhancing our client's reputation and image through effective communication strategies and targeted public relations efforts.

About the Client:

• Our client is a leading and busy Events Planning and Management Company based in Nairobi and has resources and equipment to bring events from mere ideas to reality. The firm is involved in every aspect of planning, management and execution letting their clients focus on their core business.

Key Responsibilities and Duties

• Prepare content for internal and external business purposes
• Develop and implement strategies for brand marketing
• Update the company’s approach to social media and other online platforms
• Work with company’s sales and marketing team to develop creative strategies or solutions
• Develop and execute a strategic communication plan to enhance the company's brand image and reputation
• Create engaging content for various channels, including press releases, articles, blogposts, social media posts, and website content
• Manage and maintain positive relationships with media contacts, key stakeholders to and maximize brand exposure
• Develop and manage internal communication strategies to ensure consistent messaging and alignment across all departments
• Plan and coordinate media events, press conferences, and product launches successfully
• Monitor media coverage and social media conversations to for relevant and appropriate action
• Collaborate with cross-functional teams to provide communication support for various initiatives, such as product launches, corporate announcements, and crisis management
• Manage the company's social media presence, including content creation, community management, and monitoring of social media channels
• Measure and analyze the effectiveness of communication campaigns and initiatives using various analytics tools and provide actionable insights and recommendations for improvement
• Stay updated on industry trends, best practices, and emerging communication technologies to ensure the company remains competitive in the market
• Any other duties as assigned pertaining the role

Qualifications and Requirements

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing or a related field
• Proven experience & Demonstrated success in developing and executing integrated communication strategies across multiple channels
• Proven work experience as a PR & Communications Manager or PR Consultant in relevant industry
• Strong portfolio showcasing excellent written and verbal communication skills, including press releases, articles, and social media content
• Proficiency in using communication and collaboration tools, such as Microsoft Office
• Suite, project management software, CRM, analytical tools and social media management tools
• Knowledge of SEO principles and best practices in content optimization for search engines is a plus
• Professional certifications are an added advantage

Key Competencies

• Outstanding written and verbal communication skills
• In-depth understanding of events, corporate and media relations and experience in building and maintaining relationships with key stakeholders
• Proficient in social media management
• Ability to manage multiple projects simultaneously
• Exceptional organizational and project management skills
• Strong interpersonal skills
• Proficient in using Microsoft office, CRM and analytics tools
• Strong crisis communication management skills
• High Integrity

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About the Client:

• Our client is a leading innovative construction solutions provider in East Africa who has a proven track record of performance driven by solid knowledge and experience in the construction industry and is seeking to recruit Plant Technician responsible for carrying out mechanical repairs, routine plant machinery servicing and cleaning, maintaining the working area, workshop tools and equipment.

Summary of Duties and Responsibilities:

• Prepares special reports on maintenance needs, and equipment problems.
• Performs general maintenance works, repairing and maintaining of plant machinery.
• Maintains Plant machinery functional by conducting inspections, repairing engine failures, repairing mechanical and electrical systems malfunctions, replacing parts and components, repairing body damage.
• Conducts thorough inspections and evaluations of problematic machinery or parts to identify issues.
• Orders and replaces parts and components and repairs body damage as needed.
• Performs regular inspections and maintenance on working machinery to ensure proper upkeep.
• Maintains detailed records of each machine, including any maintenance, inspection, or repair services performed.
• Observe Safety and Health regulations and procedures including proper lifting techniques.
• Performs other duties and assumes other responsibilities as apparent or as delegated.

Key Qualifications:

• Bachelor's degree in Electrical Engineering or a related field
• 3-4 years’ experience as Plant Technician or similar role, preferably in a manufacturing environment
• Strong technical knowledge of mechanical systems, hydraulics, pneumatics, and electrical systems.
• Proven records of managing conflicting priorities and prioritize business needs
• Knowledge of Health & Safety practices and regulations
• Proficiency in maintenance management software and computer-aided design (CAD) tools
• Knowledge of safety regulations, environmental standards, and best practices in maintenance operations
• Must have led a team before

Competencies and Skills:

• Knowledge of Methods, materials, tools and equipment used in the operation, construction, maintenance and repair.
• High level of critical thinking and Ability to think strategically while managing the details
• Ability to work as a team player
• Excellent leadership skills
• Good oral and written communication skills
• Ability to meet deadlines.
• Excellent Reporting and presentation skills
• Should be highly motivated with a Positive attitude
• Confident and capable of operating at all levels
• Great at Multitasking and Decision Making Skills