Job Purpose Statement
Deliver high quality and timely support to all customers and stakeholders seeking service from the Bank through any customer touch points relating to documentation of their approved Asset Finance facilities, in line with the Bank’s strategic intent, its values and service standards as defined in its approved policies, procedures and processes.
Key Accountabilities (Duties and Responsibilities) Perspective % weighting (to add up to 100%) Output
Cost Containment (10%)
- Ensure prudent use of bank resources to keep overall costs to a minimum by creating efficiencies in work delivery and submissions, and avoiding reworks.
- Prevent revenue leakages by ensuring bank charges and commissions are confirmed as paid before issuance of release letters for assets financed or during release of logbooks.
Key Operations
Objectives/ Departmental Controls/Audit Ratings (60%)
- Undertake accurate review and verification of customer and dealer Asset Finance documents presented as per the applicable bank policies, product guidelines, processes, procedures and the specific terms of approval as captured in the offer letters issued, and provide feedback within the set deadlines.
- Ensure safe custody of all documents and correspondence in the vault or overnight safe by the end of each day.
- Maintain and update conditional release and deferral approvals in the requisite registers, reports, portals etc. and track for closure within the set timelines.
- Occasionally, and as the circumstances demand, review and authorize release of logbooks that meet the conditions of release.
- Sign off release letters and authorize payments to motor vehicle sellers adhering to the discretionary limits assigned.
- Support the department in achieving a satisfactory audit rating and nil operational risk exceptions by adhering to all the applicable bank policies, processes and procedures
- Close any audit and risk exceptions noted within the closure timelines provided/agreed.
- Process applications generated during User Acceptance Testing from time to time adhering to the quality standards and set deadlines as shall be communicated from time to time.
- Undertake any other duties as may be assigned by your Manager/Senior Departmental Management from time to time, maintaining the required standards and TAT.
Customer Service (20%)
- Oversee delivery of high-quality levels of service to customers in the unit and offer the necessary support to the team in the absence of the Front Office Manager.
- Ensure that all SLAs signed off between the unit and other departments are fully adhered to.
- Track and resolve complaints satisfactorily, or escalate where the circumstances warrant and in a timely manner to ensure resolution within the timelines required. Undertake a root cause analysis of the complaints and put in place measures to prevent recurrence.
- Establish and maintain healthy and collaborative working relationships with other units/departments.
People Management/ Leadership/ Culture (10%)
- Achieve the requisite number of learning hours by enrolling and successfully completing NCBA Academy courses and attending all scheduled trainings.
- Attend and or facilitate all requisite trainings designed to impart and or improve your general banking knowledge, documentation skills and knowledge and that of your team or stakeholders to ensure high levels of service delivery to customers.
- Take measures to improve and or maintain the departmental Internal Customer Satisfaction Index within the target set
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be successful in this role.
Internal
- Credit Risk Management
- Asset Finance and IPF
- Business Remedial Support
- Bancassurance
- Branches
- Credit Operations (Other Units)
- Retail Banking
- Business Remedial Management External
- Customers
- Other banking and financial institutions
- Motor Vehicle Sellers/Dealers
- Underwriters and Brokers
- Motor Vehicle Valuers
- Company Search Providers
- Government agencies (NTSA, BRS, Companies Registry etc.)
- NTSA Liaison Agent
Ideal Job Specifications
Academic:
- A university degree preferably in Business, Arts, Law or any other relevant degree, with at least Second-Class Upper qualification.
Professional:
- Qualifications in Credit Management, Debt Management, AKIB or any other credit-related course will be an added advantage
Desired work experience:
- 5 years’ lending-related experience within a banking environment, 3 of which should have been at management level.
NCBA BANK KENYA PLC Core Values (Performance Drivers)
- Driven
- Open
- Responsive
- Trusted
Ideal Job competencies
Technical Competencies
- Analytical Skills; Must be able to analyze and understand the customer needs in order to satisfy them or offer the advice required
- Knowledge of Business Environment; Must understand local and global dynamics of the business environments facing customers and legislations that affect Asset Finance.
- Lending Skills; Appraisal requirements for lending products in the Bank, particularly Asset Finance.
- Securities; First-hand knowledge of security perfection
Behavioral Competencies
- Performance Oriented; Understands measurement metrics, appreciates being measured and applying objective criteria to assess customers to mitigate risks and enhance recoveries.
- Personal Ethics; Must be honest, fair and just with self and high level of integrity
- Decisive and Independent; Ability to operate on own, consult and clarify where necessary and make informed decisions.
- Interpersonal Skills; Must be warm with people in bad and good times, but firm and fair
- Resilient; Ability to work under pressure and still deliver to the customer’s expectations
- Negotiation Skills; Must be a hard negotiator, with excellent convincing approaches.
- Communication Skills; Excellent written and verbal communication skills, report/proposal writing skills and presentation skills
- Team player; Team building skills and ability to cooperate with both internal and external customers as well as agent
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JOB PURPOSE STATEMENT
The Head, Group Internal Consulting is responsible for the comprehensive delivery of a portfolio of projects, programs and consulting engagements. This leader will leverage their experience in management consulting as well as deep program management capabilities to serve as the senior point person for a portfolio of programs delivered by their team and at times personally lead some of the most challenging NCBA Group enterprise programs.
KEY RESULT AREAS
Perspective % Weighting
Leadership/ Supervisory Role (20%)
- Leading a diverse team of internal consultants/program managers; Primary responsibility is positioning the team as the top of mind partner for all large-scale change in NCBA Group
- Partnering with Executive leadership to execute strategic change across NCBA Group
- Hiring and developing the talent necessary to execute the Internal Consulting Group’s vision
- Developing the Internal Consulting Group’s vision, strategy and working protocol to be applied by the team in their internal and external engagements
- Serving as a coach and mentor to the Internal Consulting team to drive the day to day execution
Project Management (40%)
- Developing consulting services capabilities and transformational program management capabilities that drive strategic change across NCBA Group
- Accountable for the design, delivery, and quality of programs and solutions across the Group
- Driving and ensuring performance of strategic programs by providing program delivery, program office, consultancy and transformation expertise
- Monitoring the progress and raising the bar for the internal consulting team to deliver unique solutions
- Converting existing project/product issues into solutions, implementing the necessary changes, and overseeing projects/programs from beginning to end
- Updating the executive leadership on the status of their respective projects /programs
Collaboration (20%)
- Assisting different departments in advancing their key projects promptly and efficiently
- Imparting knowledge on consumer needs to the product development teams with a view to influence product strategies
- Working with top management across the business to drive organizational change and commercial excellence
- Working with the internal consulting team to develop solutions and recommendations for management across the business
Analytics (20%)
- Identifying gaps and providing practical solutions to business issues through engagement with relevant stakeholders, reviewing business processes, reviewing research material and other relevant information sources
- Preparing reports and recommendations for senior management, project management, and stakeholders
- Developing appropriate portfolio metrics and reporting to track performance across programs and engagements.
JOB SPECIFICATIONS
Academic:
- Master’s degree preferred; will consider equivalent work experience
Desired work experience:
- Minimum of 10 years combined experience in a combination of the following areas:
- Leading large scale financial services engagements at a major consulting firm
- Successfully managing multiple large-scale programs in a corporate setting (top candidates will be experienced in both the technology and business dimensions of these programs)
NCBA VALUES
- Driven - We are passionate, make bold decisions and learn from our failures. We seek new challenges and appreciate different views constantly raising the bar. We explore our full potential.
- Open - Our interactions are candid, honest and transparent. We listen to each other and our clients. We are inclusive and always respect each other.
- Responsive - We are proactive, act quickly and resolutely to deliver results. We put our customer’s interests at the heart of all that we do. We keep it simple and seek new ways to improve.
- Trusted - As a trusted partner we do what is morally, right always. We keep our word. We are accountable and believe in each other.
Technical Competencies
- Strong analytical skills and previous experience of analysing business and financial impacts of proposed initiatives and recommending the appropriate action
- Ability to develop action plans and successfully oversee the management of large cross-functional teams through implementation
- Strong conceptual and problem-solving skills, with an ability to develop creative and structured solutions
- Experience managing different methodologies e.g. Waterfall, Agile, Lean
Behavioural Competencies
- Experience coaching and mentoring a diverse team, preferably in a global environment
- Exceptional interpersonal, problem solving, team-building and communication skill (including presentation skills - MS PowerPoint)
- Excellent client service focus, with confidence in working with decision-makers across all levels
- A high degree of personal initiative, high level of commitment and an ability to work under time pressure
- Demonstrate consistent career progression with increasing levels of responsibility
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JOB PURPOSE STATEMENT
The role of the FCC Specialist is to analyze risk data that is collected from various sources, including risk registers, incident reports, and audit findings and be capable of using analytical tools to identify trends and patterns in the data to assess the overall Financial Crime Compliance risk landscape.
The purpose of this job is to support the LOOP DFS Risk Management and Compliance function through the implementation of the Financial Crime Compliance Framework within the standards defined by the Group including the identification, measurement, monitoring and reporting of risk and enforcing compliance with policies, processes, procedures and controls
The position also requires working with various cross functional LDFS units and Group Governance Units to proactively identify gaps in the current ecosystems, business units and processes, and advice Financial Crime Compliance Risk-mitigating controls based on best practice. The Specialist will be responsible for the development and management of mitigating controls for various digital financial services initiatives and monitoring the AML Compliance.
The role entails Conducting comprehensive risk assessments across multiple business areas, using a variety of risk assessment techniques and tools and sharing timely reports for consumption of the various cross functional stakeholders.
KEY ACCOUNTABILITIES (DUTIES AND RESPONSIBILITIES)
Internal Processes (70%)
- Develop and maintain models and tools used to predict Compliance potential losses from various types of risks.
- Develop and implement new risk management strategies and tools that help reduce Compliance risks exposure and maximize profits.
- Collaborate with LDFS Commercial Team, Operations teams, Engineering, Business performance, Product and Delivery Management on ways to set appropriate Compliance controls, internal alerts and to mitigate Compliance Risk.
- Engage with risk owners and the wider business to promote risk management practices and culture across their respective areas.
- Develop key risk and control indicators to identify and control Compliance Risk.
- Monitor the health of the organization in order to proactively detect and address vulnerabilities.
- Assist with the maintenance of the Compliance risk register for all Business and Subsidiary Units.
- Support in the management of the Compliance Risk assessment process for circulation to relevant Committee.
- Conduct a comprehensive assessment of existing control processes and procedures and identify potential control gaps and weaknesses.
- Follow up on Closing of AML/CFT audit findings, Internal Audit and Independent reviews and liaising with other functions to ensure that AML related audit findings are satisfactorily closed.
- Advice senior management on Financial Crime Compliance trends and exposures LOOP DFS is experiencing and provide recommendations to minimize the risk.
- Support the establishment of the complete Financial Crime Compliance scope for LOOP DFS based on applicable laws, regulations, policies and related policy standards and policy guidelines, and aim at achieving 100% compliance.
- Conducting regular evaluations of the effectiveness of risk management policies and procedures to ensure they are meeting the organization’s objectives.
- Support the Risk Manager in the reporting of AML/CFT to the relevant committees.
- Understand and implement regulatory requirements: Develop policies and procedures to ensure Compliance with various regulations.
- Lead on FATCA & CRS compliance by ensuring that various functions are informed of their responsibilities, due diligence is conducted on US & CRS indicia customers and necessary reports are filed with the Internal Revenue Service (IRS) and the Local Taxman.
- Coordination of the Incident Management and Crisis Management Team (IMT).
- Coordinate activities of the Risk Champions across LDFS Units
Customer (10%)
- Turnaround time standards or benchmarks for decisions on Project development targets and applications that support a customer obsessed culture i.e. Service Level Agreement (SLA) / Turn-Around Time (TAT) and Customer Satisfaction Index (CSI) benchmarks.
Learning and Development (20%)
- Risk Culture - Continuously researching and improving the operational risk process, governance and capabilities and drive awareness amongst the LDFS staff through day to day risk management support and education, in collaboration with Risk Champions
- Drive competency focus through continuous learning and job enrichment to ensure high performance.
JOB SPECIFICATIONS
Academic:
- University degree preferably in Actuarial Science, Statistics, Economics, Finance or Business Administration or related fields.
- Proficiency and Practical experience in data analytics and use of relevant MIS, BI & MS Office applications and statistical computer languages e.g. SQL, R, Python.
- Strong IT skills and experience with office automation tools
Desired work experience:
- At least 5 years banking experience with at least 2 years covering Financial Crime Compliance risk management.
- Experience with risk management and reporting in a highly automated environment with Big data analytics will be an added advantage.
JOB COMPETENCIES
Technical Competencies
- A risk, compliance or audit related professional Certification such as CAMS, ACAMS, CFE, AML, KYC, OFAC or ACFE is highly desirable.
- A good understanding of all core processes and knowledge of regulatory and statutory requirements.
- Strong financial modelling, analytical and problem-solving skills with an emphasis on data science and risk management.
- Experience working with and ideation and creation of data architectures.
- Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
- Knowledge of advanced statistical techniques and concepts (regression, properties of distributions, statistical tests, Poisson distribution and proper usage, etc.) and experience with applications.
- Excellent written and verbal communication skills for coordinating cross functional teams.
- Proficiency in ISO 9001 2015 is highly desired in regards to Quality Management System.
- Risk Assessment and Identification - knowledge of the financial sector and risk management guidelines as well as current banking and fintech operations practice.
- Risk Management Design - Deep familiarity with digital banking and payments products and the relevant business processes
Behavioural Competencies
- Excellent planning and organizational skills with ability to breakdown complex items to actionable elements.
- Relate easily and naturally with executives, business managers, technical teams and customers. Has excellent listening skills and understands the desires and challenges of all our leaders and customers.
- Able to change plans, methods, opinions or goals in light of new information, with the readiness to act on opportunities. Highly effective in adapting to differing environments.
- Capable of developing a sound understanding of the motives, needs and concerns of others and develop a deep understanding of their complex stakeholder network. Can anticipate the motives and expectations of others effectively.
- Self-motivated and self-managing.
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