Key Account Manager (Chinese Speaking) at Mabati Rolling Mills Ltd

Key responsibilities:

The Key Account Manager is tasked primarily in:

 Account Management & Maintenance: 

• Manage and maintain the key client accounts.
• Maintain knowledge and awareness of competing products/services, discount and pricing structures, and overall strengths and weaknesses in order to determine how best to service and motivate key accounts to stay with the business.
• Maintain an updated sales funnel and participates in regular sales reviews in conjunction with the senior management.
• Maintains data and information relevant to key accounts for the purpose of conducting analyses that influence account-specific decision making.
• Ensure that profitable sales volume and strategic objective targets are met for the assigned key accounts.
• Responsible for assessing, clarifying, and validating the consumers’ needs on an ongoing basis, maintaining high customer satisfaction ratings that are up to the business’s standards.
• Regularly follow-up with the customers regarding orders and timely collections of the business’s products in order to obtain feedback on their level of satisfaction and note areas of sales performance improvement.
• Lead solution development for the identified improvement areas, coordinating involvement of any relevant business personnel.
• Gather knowledge on the best practices, market trends, consumer trends, and the competitive environment. 

Strategic Input:

• Plays a major strategic role by implementing sales strategies that lead to high consumer satisfaction, hence, building awareness and credibility with the key clients as well as senior management team.
• Involve in strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon.

Analytics: 

• Prepare detailed proposals/quotes depending on each consumer’s requirements.
• Review target achievement and creates reports for senior management, which facilitate the creation of informed account management decision-making and strategy formulation.

Other Duties: 

• Handle related duties as are necessary for the proper management of key account management and duties assigned by the management team.

CANDIDATE SPECIFICATION

Qualifications required:

• Minimum academic qualification: Bachelors Degree in relevant field
• Qualifications as an added advantage: Diploma in Sales & Marketing

Experience required:

• General work experience (years): 8 years
• Specific to the position (level/discipline/years): 3 years
• Industry: Any

Key competencies and skills:

• Analytical skills
• Planning & organizing skills
• Interpersonal Skills
• Effective communication skills

Language requirements:

• Mandarin or Chinese (Proficiency level: Expert)
• English

Computer literacy:

• Microsoft Office packages
• ERP systems