Operations Manager at Naro Moru River Lodge

Job summary

The Operations Manager is responsible for providing overall leadership & support to the hotel management team, ensuring optimal efficiency of hotel operations and implementing profit maximization strategies/solutions in line with stakeholders’ expectations.

Primary Duties and Responsibilities include: (Not limited to)

• Provide managerial leadership to all staff.
• Responsible for creating a collaborative and cohesive work environment with the HODs.
• Ensure the hotel premises are in operative condition having met all safety regulations, health, legal and licencing requirements.
• Conduct regular operations team meetings to discuss operational matters, sales targets, guest experience feedback, restaurant feedback and any staff issues.
• Closely monitor departmental overheads/ expenditures and keep them within allowable cost margins.
• In collaboration with the respective HOD, inspect store inventory and ensure stocks are in adequate levels and of acceptable quality.
• Work with the purchasing officer to establish a vendor’s database which includes vendor details, pre-qualification criteria, comparative price lists, contracts and periodic assessment evaluations.
• With the respective HOD, implement departmental SOPs and monitor the same on routine operational spot checks.
• Conduct routine inspection of premises to ensure cleanliness, ambience, service readiness and proper staff grooming.
• Facilitate interdepartmental coordination to ensure smooth operations at all times.
• Continuously develop human capital by providing mentorship and coaching to HODs and support staff.
• Be on call to deal with guest complaints and emergency issues.
• Offer guidance on hotel marketing and assist on sales leads and conversion into guaranteed business.
• Set-up, reassess all monthly departmental/ staff sales targets.
• Review and analyse hotel operations to identify inefficiencies and areas of improvement.
• Oversee all hotel projects and liase with contractors for their timely completion.
• Prepare required financial reports, budgets and revenue forecasts.
• Prepare, circulate and present customized reports to the HODs and Board of Directors.
• Provide prompt and consistent feedback to the Board on the entire scope of hotel operations.

Qualifications & Prerequisites:

• A Bachelor’s degree in Hotel Management.
• 5-7 years’ cross departmental experience in the hospitality industry, with at least 3 years in top management/ operations manager role.
• Computer literacy and proficiency in use of the Hotel Information Management Systems.
• Exceptional time management skills.
• Must be highly organized.
• Must have exceptional communication skills.
• Must be a team player.
• Must be friendly and able to multitask efficiently.
• Must have excellent customer relations and people management skills.
• Must be able to work well under pressure and under minimum supervision.
• Must have conflict resolution skills to keep guests happy and to help guarantee their continued patronage.