Process & Quality Engineer at Toyota

Reports to: General Manager

Work Station: Head Office

Direct Reports: PDI Coordinator, Quality Inspector

Indirect Reports: N/A

Job Purpose: This position is responsible for the provision of technical support to assembly plants and quality management of new vehicle processes

Main Responsibilities of the Job

Managerial Responsibilities

• Supervise and monitor quality of all vehicles before delivery to the customer to enhance customer satisfaction
• KD project preparation support from process and equipment planning, design, fabrication to installation and trial production of Vehicles

Operational Responsibilities

• Inspect and check quality of buses and trucks during and after fabrication in accordance to manufacturer, NTSA and KEBS guidelines
• Supervise body building to ensure the shortest lead times are taken in order to improve customer satisfaction on service delivery.
• Carry out a monthly evaluation and grading of existing body builders to keep them on check.
• Approve payments for body builders after delivery of units to TKEN, to ensure payments are only done for quality services delivered
• Develop weekly status reports for various units at body building to assist manage the delivery times as well as performance.
• Resolve customer complaints on body related issues to enhance customer satisfaction and retention.
• Support manufacturing capability improvement at the assembly plants.
• Collaborate with Sales & Marketing group to ensure on-going production schedules meet short-term vehicle orders and longer-term customer demand requirements.

Knowledge, Skills and Experience

Minimum level of academic and professional qualification required to perform effectively in the role

• A minimum of Degree in Automobile, Mechanical Engineering or related field from a recognized institution.
• Auto CAD certification

Minimum level of experience required to perform effectively in the role

• 6 years of relevant experience from a recognized organization.

Working Relationships

Internal customers

• General Manager
• Sales Managers
• Aftersales Managers
• Sales Team
• Aftersales Team
• Finance department
• Human Resource Department
• Logistics Team

External Customers

• Customers
• Dealers
• Body Builders
• NTSA inspectorate
• Service providers (Airband, K & N, G4S and Infama)
• Special Product developers (Pipeman)
• KEBS
• Manufacturers

Competencies

Technical

• Computer Literacy
• Automotive Technical knowledge
• Toyota facility guidelines & management
• Knowledge on the current telematics as provided in the market

Functional

• Report writing skills
• Presentation skills
• Communication skills

Behavioral

• Innovation – Ability to come up with new and better ways of working to improve efficiency and effectiveness
• Time management – Ability to use time effectively and efficiently
• Interpersonal skills – Ability to build rapport and constructive and effective relationships with colleagues and customers
• Customer focus – Establishes and maintains effective relationship with both internal and external customers, to gain their trust and respect
• Ethics and values – Adheres to an appropriate and effective set of core values and beliefs, and in alignment with the TKEN values
• Integrity and trust – Trusted individuals who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain