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  • Posted: Oct 30, 2020
    Deadline: Not specified
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    Viamo, originally known as VOTO Mobile, was started in 2012 by a handful of Ghanaian and Canadian engineers in Kumasi on the campus of KNUST (Kwame Nkrumah University of Science and Technology).
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    Program Manager, Kenya

    Profile

    Essential

    • University degree and 3+ years of demanding professional experience in a client-facing role, and demonstrable interest in the use of technology for development
    • Experience either directly from the development sector working with or for NGOs or with private sector companies with NGO clientele
    • Excellent project and programme management skills with emphasis on customer service
    • Independent thinker and problem solver with proven experience in a fast-paced environment
    • Great in multi-tasking and managing numerous complex small and large projects at one time
    • Proven ability to work independently, flexibility and willingness to adapt to new tasks as needed
    • Excellent attention to detail and thoroughness
    • Quantitative and analytical skills – including experience with large data-sets and data analysis
    • Technically proficient with software programs or mobile technologies, and the desire to learn and embrace more
    • Fluency in English and Swahili

    Desirable

    • Previous experience working with a Mobile Network Operator

    Responsibilities

    Key Responsibilities

    • Work with partners to design and launch effective mobile engagement projects.
    • Delight our partners with high quality, timely execution of programme activities.
    • Monitor the implementation of the needs of these partners according to the project objectives.
    • Solicit and document client feedback, including needs and expectations to inform the ongoing development of Viamo’s offerings.
    • Support the design of innovative mobile engagement projects for partners.
    • Advise clients to design successful applications and use cases for mobile engagement projects.
    • Help to establish work plans and deliverables for each project
    • Facilitate training of partners staff and conduct field testing of solutions as needed
    • Supervise qualitative and quantitative research and other field activities
    • Conduct data analysis and report on the results of project and programmes
    • Document and share lessons learned and best practices from Kenya with Viamo’s international team of program staff

    Key Performance Indicators

    • Happy clients measured through NPS
    • Project implemented on time and on budget
    • Impact: number of unique listeners and engagements

    Method of Application

    Interested and qualified? Go to Viamo on viamo-inc.breezy.hr to apply

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