Retail Territory Manager at Vivo Energy

Operational Excellence

• Plan and conduct site visits following the Call Planning Cycle tool
• Ensure delivery of a competitive pricing position through fuel pricing procedures
• Implementation and ongoing support of Marketing and Network initiatives
• Identify Gaps in all aspects of site performance (including service and ‘people') for geographical area and mandate, advise, or offer Retailers Vivo Energy-recommended tools, processes, and support to help them deliver the Customer Commitment at the Retail site profitably and to develop the business for the mutual benefit of both the Retailer and Vivo Energy.
• Maximizing all sales development potential while protecting Vivo Energy's interests, through the coaching and motivating of Retailers
• Participate in the attraction and selection of the right Retailers
• Through coaching, supporting, and performance management of Retailers to deliver the basics and higher performance, ensure the best Retailers have the best sites and that poor Retailer performance is eliminated
• Manage and maintain positive Retailer relationships, supporting Retailers to achieve and maintain top-class site performance (including counseling to underperforming sites)
• Deliver Sales & Operations targets for geographical areas through regular reviews and appropriate action plans
• Ensure Retailers implement all areas of Customer Commitment and ensure compliance with the Site Operations/HSSE standards, contracts, and manuals
• Manage and maintain a Retailer master plan within the territory through Retailer assessment and involvement with recruitment processes
• Ensuring that Retailers' actions do not damage Vivo Energy's Reputation
• Ensuring that the Retailer trains and develops their staff, and understands the importance of people in delivering the Customer Commitment

Job Knowledge, Skills & Experiences:

• A graduate in a business discipline or engineering
• Strong team member with excellent communication skills
• Broad competence in Retail Sales & Operations
• Demonstrable competence in implementing standard processes, achieving sales targets, building relationships with Vivo Energy Retailers, and delivering Retail Customer Commitment
• Understand and apply Retail HSSE Standards - Skill
• Understand and Apply Retail Economics - Skill
• Understand and Apply Vivo Energy Retailing Principles & Processes - Skill
• Manage Relationships with Retailers
• Manage Site/Cluster Performance & Administration
• Manage Fuel Pricing Process
• Manage Fuel Pricing Execution
• Manage Retailer Value Proposition (RVP)