Service Engineer at Bosch East Africa Ltd

Job Description

Your responsibilities:

• Perform after sales services to Industrial Boiler Business in Eastern African countries
• Acts as salesperson whilst visiting customers and sell Service products, like Retrofits/Modernization, maintenance contracts and spares
• Handle existing maintenance contracts
• Supervision and commissioning of new boilers
• Elaborate reports from each customer visit, with recommendation for spare parts and retrofits, also Backup boiler if need be.
• Constant liaising with boiler experts in Germany and other partners
• Create customer relationships and guarantee customer confidence in our services and Products.

Personal Characteristics:

• Good communication skills
• Proactive in maintenance recommendations
• Good time management
• Ability to build up customer relationship
• Leadership skills to coordinate installation teams
• Language:- Basic French and ability to learn to Fluency.

Qualifications

Education:

• Tertiary qualification: Mechanical/ Electrical or Mechatronic Engineering

Experience and Skills:

• At least 5 years in boiler maintenance and troubleshooting
• Boiler installation and maintenance
• Ability to be a salesman and build customer relationships
• At least 3 years experience working with boilers
• English speaking, reading and writing, French is an added advantage.
• Availability to travel within Kenya and other African countries
• Knowledge in Software programming or PLC.
• Excellent understanding of the decision-making mechanism in the (local) project business.
• High-level sales drive / orientation.
• Good analytical skills
• Able to take decisions and create a direction for future development
• Knowledge of AutoCAD and keen eye on engineering and electrical drawings interpretation.