Service Manager (Food & Beverage Lecturer) at Kenya Red Cross

Reporting to: Head of Culinary Arts

JOB SUMMARY:

Managing all food and beverage operations within budget and to the highest standards as well as delivering an excellent guest experience. He/She will also be responsible for Leading F&B team by developing, training and appraising them.

KEY RESPONSIBILITIES:

• Manage inventory, order food and beverages equipment and supplies within budgeted guidelines to the highest standards.
• Contribute to the development, planning & implementation of high quality curriculum.
• Lead F&B team, provide coaching, training and appraising talented personnel
• Preserve excellent levels of internal and external customer service
• Identify customers’ needs and respond proactively to all of their concerns
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Inspect F & B supplies, equipment and work areas
• Ensure students comply with health, food safety standards and regulations
• Investigate and resolve complaints regarding food quality and service
• Schedule student hours and assign duties
• Establish standards for students performance and customer service
• Co-coordinate activities of the service students
• Liaise with kitchen, in compiling menu for students training and restaurant food service areas and student dining
• Monitor F & B orders and any needed work with the Chefs to remedy any delays in service.
• Any other duties as may be assigned by management

Key Skills and Competence:

• Outstanding F & B techniques and interpersonal relationship skills
• Capacity to work under extreme pressure
• Ability to train students in executing different service styles and techniques at the training restaurant.
• Excellent leadership and management skills
• Ability to delegate tasks appropriately

Education and experience:

• University Degree in Hotel Management, Events or equivalent
• Proven experience as F & B Service manager
• A deep understanding of, commitment to and involvement in hospitality Industry
• Proven Experience in a 4/5 Star Hotel is necessary
• Must be computer literate