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  • Posted: Jan 13, 2021
    Deadline: Jan 21, 2021
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    Kenya Red Cross is one of the many International Red Cross and Red Crescent Movement societies around the world. The Kenya organisation was established in 1965, The Kenya Red Cross supports and runs a number of projects whilst raising awareness to the Kenyan public about the current issues or problems which may affect them.
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    Service Manager (Food & Beverage Lecturer)

    Reporting to: Head of Culinary Arts

    JOB SUMMARY:

     

    Managing all food and beverage operations within budget and to the highest standards as well as delivering an excellent guest experience. He/She will also be responsible for Leading F&B team by developing, training and appraising them.

    KEY RESPONSIBILITIES:

    • Manage inventory, order food and beverages equipment and supplies within budgeted guidelines to the highest standards.
    • Contribute to the development, planning & implementation of high quality curriculum.
    • Lead F&B team, provide coaching, training and appraising talented personnel
    • Preserve excellent levels of internal and external customer service
    • Identify customers’ needs and respond proactively to all of their concerns
    • Establish targets, KPI’s, schedules, policies and procedures
    • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
    • Inspect F & B supplies, equipment and work areas
    • Ensure students comply with health, food safety standards and regulations
    • Investigate and resolve complaints regarding food quality and service
    • Schedule student hours and assign duties
    • Establish standards for students performance and customer service
    • Co-coordinate activities of the service students
    • Liaise with kitchen, in compiling menu for students training and restaurant food service areas and student dining
    • Monitor F & B orders and any needed work with the Chefs to remedy any delays in service.
    • Any other duties as may be assigned by management

    Key Skills and Competence:

    • Outstanding F & B techniques and interpersonal relationship skills
    • Capacity to work under extreme pressure
    • Ability to train students in executing different service styles and techniques at the training restaurant.
    • Excellent leadership and management skills
    • Ability to delegate tasks appropriately

    Education and experience:

    • University Degree in Hotel Management, Events or equivalent
    • Proven experience as F & B Service manager
    • A deep understanding of, commitment to and involvement in hospitality Industry
    • Proven Experience in a 4/5 Star Hotel is necessary
    • Must be computer literate

    Method of Application

    Interested and qualified? Go to Kenya Red Cross Society on www.redcross.or.ke to apply

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