Shift Leader.Baggage Services at Kenya Airways

Description

Are you self-driven with a deep desire to achieve excellence? Do you have great follow through, a team player and experienced in working with different stakeholders, with a proven track record to deliver exceptional results?

If yes, then this is the perfect opportunity for you to join the ground services team, to develop and redefine your career path.

Reporting to the Manager. Baggage Services, the role holder will be responsible for supervising and overseeing the Baggage Services shift operations to ensure that daily activities are performed safely and efficiently, while also servicing the aircraft to achieve on-time departures.

The Role

Specifically, the successful jobholder will be required to:

• Prepare shift schedule to include: pre-shift planning and task assignments in order to guarantee a cost-effective deployment of resources and maximize productivity while ensuring staff leave is well planned and staff proceed on leave as required.

• Supervise and coordinate all baggage services activities to ensure a safe and effective operation.
• Monitor and enforce safe working habits in accordance with all applicable regulations, industry requirements, documented policies and procedures and all applicable laws.
• Ensure baggage build-up, on-time preparation, baggage transfer dispatch and reconciliation of baggage to facilitate on-time departure without compromising on safety for all Kenya airways flights as well as for customer airlines.
• Monitor the staff within shift to ensure that staff observe the working hours and they report to and from work as per the rosters as well as reporting any absenteeism/lateness to work immediately they occur to the controlling manager and support corrective action as appropriate.
• Oversee and lead the day to day baggage operations activities to ensure they are delivered within the agreed scope and in accordance to documented procedures and industry requirements.
• Ensure timely and accurate preparation of daily baggage handling operational reports by Team Leader baggage services for management consumption.
• Conduct random and periodic checks to monitor deviation from company operating procedures and industry requirements.
• Report any non-compliance from the risk assessments to the line manager and implement mitigation measures/corrective actions.
• Ensure baggage services documents are retained and archived as per applicable requirements.
• Ensure 100% compliance of regulatory/mandatory training requirements by baggage team leaders and BRS Controllers.
• Ensure all baggage services findings are closed within the stipulated timings.
• Oversee the implementation and adherence of “Kenya Airways way” best practices at baggage services.
• Ensure timely and accurate responses to all queries related to baggage services.
• Ensure availability, proper planning, allocation & utilization of all working resources to achieve optimum productivity in baggage handling.
• Maintain interactions with customer airline representatives, Passenger Services team, Hub Control Centre, Cargo team, lost and found section and any other stakeholder involved in the baggage handling process and well as the ramp services teams.
• Monitor and ensure all baggage handling processes are performed in accordance to the laid down procedures to guarantee consistency in service and punctuality.
• Ensure a summary report of operations is submitted to the Manager, baggage services at the end of every shift.
• Be key accountable person on every shift for all matters related to baggage handling.
• Ensure compliance to all relevant policies, processes and procedures is achieved so that work is carried out in a controlled and consistent manner.
• Promote and maintain a positive safety culture, a healthy, secure and cost-effective operation for Kenya Airways and customer airlines operations and ensure compliance with the relevant industry/legislative requirements and company procedures to ensure a healthy and safe work environment.
• Conduct random and periodic checks to monitor deviation from documented operating procedures and requirements of the customer airlines.
• Identify and report hazards, near misses, incidents and accidents

Qualifications

• Hospitality Diploma or equivalent qualification with a minimum of 4 years’ experience in baggage services or 5 years’ experience in ground services.
• “O” level with a minimum of grade of C or equivalent.
• Experience in delivering service in a demanding consumer environment.
• Knowledge of IATA baggage related resolutions /recommendations and baggage tracing systems.
• Knowledge of the departure control system ALTEA FM/CM and world tracer.
• Dangerous goods category 8 (CAT 8) - Initial & recurrent.
• Baggage handling, airside safety, aviation security and safety management system (SMS) trainings - Initial & recurrent.
• Ability to work well in a team, as well as manage multiple priorities in quick time frames.
• Strong communication and negotiation skills and excellent leadership and influential skills.
• Ability to handle pressure and difficult situations with resilience, calmly and effectively.