Stylist / Wig Maker at BeautyClick

Summary of overall Key roles & responsibilities:

As a stylist/wig maker at BeautyClick, you will be required to make, style, trim, cut, shape and color wigs/weaves. Your role will require a high level of customer interaction on a daily basis. As such, excellent communication, sales and customer service skills are a prerequisite to being able to meet your goals.

Qualifications

• 1 to 2 years experience working in a salon
• Wig/weave installation skills is a MUST
• Certificate or Diploma in Hairdressing is an added advantage
• Ability to communicate in English and Swahili

Behavioral Competence

• Be proactive, time conscious, efficient, and consistent in their work.
• Be able to work under pressure with minimum supervision and be self driven.
• Possess excellent communication and interpersonal skills.
• Pay attention to small details.
• Great customer service skills: Ability to listen closely to clients’ wants and needs.
• Be able to follow instructions.
• Keep up with the latest beauty trends.
• Closely follow safety, sanitation, and health standards.
• Have the ability to assess the needs of clients.
• Meet quality standards for service.
• Friendly and confident.
• Team player.

Specific duties include:-

Wig making and styling

• Hand making and using machine to construct wigs
• Color hair to customer preference
• Wig repairs
• Trimming and cutting hair
• Shaping and styling hair
• Be a timekeeper and offer the best service possible in the shortest amount of time

Product Maintenance

• Keep the display shelves tidy and clean at all times.
• Maintain clean testing & demonstration tools.
• Adhere to showroom procedures for checking, merchandising, and displaying stock.
• Maintain and safeguard all company equipment including assets (this includes & is not limited to wig sewing machine, hair styling equipment, Phone, credit card machines etc).
• Take ownership and responsibility for security within the showroom and be on the lookout for shoplifters.

Sales and Customer Experience roles

• Spend quality time with customers, give advice and guidance on hair selection.
• Recommend the right hair products, and advice on maintenance to customer
• Up-sell and cross-sell to drive company sales and productivity.
• Be aware of products out of stock and what substitute products to recommend.
• Conduct consultations and advise on new trends
• Upgrade product knowledge (specifically human hair, hair products) and keep a deep knowledge of the BeautyClick product range. You are expected to know the full product range at all times.

Other duties

• Report on customer feedback and complaints
• Perform quality check on hair
• Beware of and report on latest trends
• Complete and update all required administrative reports
• Beware of and report on competitor prices and deals
• Other duties as may be assigned by the Sales/CEX Manager