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  • Posted: Sep 25, 2020
    Deadline: Not specified
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    Founded in January 2015 Africanhair Ltd. sells dry hair products across Sub-Saharan Africa. Headquartered in Nairobi, Kenya, BeautyClick has the vision of being the leading provider of dry hair products across Sub-Saharan Africa. We are the leading supplier of human hair weaves in Kenya through online means. BeautyClick Kenya enables hairdressers to sell ...
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    Stylist / Wig Maker

    Summary of overall Key roles & responsibilities:

    As a stylist/wig maker at BeautyClick, you will be required to make, style, trim, cut, shape and color wigs/weaves. Your role will require a high level of customer interaction on a daily basis. As such, excellent communication, sales and customer service skills are a prerequisite to being able to meet your goals.

    Qualifications

    • 1 to 2 years experience working in a salon
    • Wig/weave installation skills is a MUST
    • Certificate or Diploma in Hairdressing is an added advantage
    • Ability to communicate in English and Swahili

    Behavioral Competence

    • Be proactive, time conscious, efficient, and consistent in their work.
    • Be able to work under pressure with minimum supervision and be self driven.
    • Possess excellent communication and interpersonal skills.
    • Pay attention to small details.
    • Great customer service skills: Ability to listen closely to clients’ wants and needs.
    • Be able to follow instructions.
    • Keep up with the latest beauty trends.
    • Closely follow safety, sanitation, and health standards.
    • Have the ability to assess the needs of clients.
    • Meet quality standards for service.
    • Friendly and confident.
    • Team player.

    Specific duties include:-

    Wig making and styling

    • Hand making and using machine to construct wigs
    • Color hair to customer preference
    • Wig repairs
    • Trimming and cutting hair
    • Shaping and styling hair
    • Be a timekeeper and offer the best service possible in the shortest amount of time

    Product Maintenance

    • Keep the display shelves tidy and clean at all times.
    • Maintain clean testing & demonstration tools.
    • Adhere to showroom procedures for checking, merchandising, and displaying stock.
    • Maintain and safeguard all company equipment including assets (this includes & is not limited to wig sewing machine, hair styling equipment, Phone, credit card machines etc).
    • Take ownership and responsibility for security within the showroom and be on the lookout for shoplifters.

    Sales and Customer Experience roles

    • Spend quality time with customers, give advice and guidance on hair selection.
    • Recommend the right hair products, and advice on maintenance to customer
    • Up-sell and cross-sell to drive company sales and productivity.
    • Be aware of products out of stock and what substitute products to recommend.
    • Conduct consultations and advise on new trends
    • Upgrade product knowledge (specifically human hair, hair products) and keep a deep knowledge of the BeautyClick product range. You are expected to know the full product range at all times.

    Other duties

    • Report on customer feedback and complaints
    • Perform quality check on hair
    • Beware of and report on latest trends
    • Complete and update all required administrative reports
    • Beware of and report on competitor prices and deals
    • Other duties as may be assigned by the Sales/CEX Manager

    Method of Application

    All job applications to be sent to hr@beautyclick.co.ke

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