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WTS Energy, headquartered in the Netherlands and established in 2000, is one of the leading Outsourcing & Workforce Management Companies to the Global Energy industry. WTS Supplies Manpower, Recruitment, Outsourcing Services in Africa, the Middle East, Europe and the Americas. WTS Energy works on all Energy projects, Oil & Gas and Renewables. We h...
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The company is a fintech startup with a passion for improving digital financial infrastructure, services, and access for enterprises operating in emerging market economies. We connect enterprise customers to millions of base-of-the-pyramid consumers on 25 mobile networks and >20 banks in 9 countries, and growing. We are looking for a software engineer to join our technical support team.
The Technology
Consists primarily of a cloud-based web application, hosted on scalable linux infrastructure, and built on a number of tools including Python, Django, Celery, RabbitMQ, Mysql, Bootstrap, NGINX, VPN software, to mention a few. As L3 software engineer, you will work on all parts of the company’s technology stack, from the server-side applications and databases, to back-end and client facing web-services and APIs and to the front-end Javascript, HTML and CSS.
Responsibilities
1. Providing technical support to internal teams
- Proactively test and monitor system performance
- Software testing, deployment and support
- Systems and database administration, troubleshooting and maintenance
- Ensure customer satisfaction and provide professional technical customer support
- Tag, track, analyse, and resolve L2-L3 queries through Intercom
- Communicate and coordinate closely with L1-L2 support colleagues and other internal and technical teams as necessary
- Work with the customer support team members and other Beyonic team members to resolve customer queries as quickly and efficiently as possible.
- Document and track technical customer support issues and suggest and implement long term solutions to key tech support issues
2. Providing technical support to external customers
- Communicate and respond promptly to L2-L3 customer inquiries through various channels -Mobile Phone, Email, Skype, WhatsApp and Intercom
- Acknowledge and resolve customer complaints
- Set up customer accounts, including set up sub-organizations, create users, add rules, add wallets and do deactivations
- Liaise with third-party partners e.g. the Telecoms, banks, and other stakeholders, to investigate and resolve relevant arising technical queries
3. Other responsibilities
- Other tasks as reasonably assigned
4. Skills Desired
Programming languages, databases & frameworks:
- Strong, demonstrable experience in Python and Django
- Working knowledge of Java, C#/.Net and PHP are a plus
- Experience with highly-available distributed systems
- Experience with MySQL
- Knowledge of Celery, RabbitMQ, Git and Mercurial are a plus
- Knowledge of TDD and Agile software development are a plus
Operating systems:
- Required: Linux/Unix administration, programming, deployment
- Working knowledge of programming on Windows
- Mobile: Android and IOS software development skills are a plus
- Minimum of a Bachelors (BSc) in Electrical, Telecommunications and/or Software Engineering or equivalent work experience
- 5 years as an advanced programmer or equivalent experience in required technologies
- Relevant degree(s) and/or qualifications
- Fintech, tech, finance, banking, customer and technical support, start-up/entrepreneurial experience all significant advantages
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