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Sokowatch enables informal retailers to order products at anytime via SMS or mobile app, and receive free same-day delivery to their store. This makes it easier for shopkeepers to source goods and helps manufacturers ensure that their products are consistently available to consumers.Â
We are searching for a stellar Technical Customer Support Manager to join our product team.
This hands-on leader will oversee a team of system support representatives to provide enterprise-level technical assistance to our customers and internal users across East Africa.
Essential qualities for this role include obsessive attention to detail, effective written and oral communication across a variety of roles, and technical abilities to address reported issues directly.
The System Support Manager is the person ultimately in charge to make sure that technical issues are raised and resolved in a structured and timely manner to achieve the highest possible level of customer satisfaction as well as internal team efficiency.
Location: This role may be based out of any one of our following major offices:
Duties & Responsibilities:
Requirements:
The successful candidate will possess:
If you know you got what it takes to send us your CV on careers@sokowatch.com clearly indication the title of the position on the subject line by 20th June, 2020.
Only shortlisted candidates will be contacted
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