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  • Posted: May 17, 2021
    Deadline: May 21, 2021
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    Law Africa is the regional giant in legal and paralegal publishing, a specialty it has perfected for over a decade. It prides itself in serving professionals, governments, students and non-governmental organizations around the world, and is currently expanding into Africa's newest nation, the Republic of South Sudan.
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    Telesales & Admin Assistant

    6 months temporary contract – Renewable based on performance HR & Admin Department.

    Summary:

    The position will be responsible for efficient and professional managing of the front office, handling office admin tasks as assigned and growing company revenues through on-phone selling and closing deals.

    Principal Accountabilities:

    • Receiving and directing visitors to the respective officers/offices.
    • Operating the switch board and transferring phone calls.
    • Ensure that LawAfrica’s phone lines are answered at all times, messages noted down in the absence of the
    • parties requested, and follow up to ensure clients are assisted
    • Tele-sales deliverables – Listening to customers’ needs to generate sales. This entails initiating, handling and
    • closing sales with potential customers over the phone.
    • Keeping up to date with all products to be able to serve customers and give the necessary recommendations
    • Ensure reception area is clean, tidy and presentable with all necessary stationery and promotional material
    • required
    • Maintaining a call log.
    • Receive, sort, record and distribution of daily mail/deliveries or parcels
    • Offer and prepare refreshments for visitors to the LawAfrica premises.
    • Replenish consumable and non-consumable items when they run out
    • Be in charge of the staff daily welfare
    • Prepare and compile tender documents Qualifications:
    • A diploma or higher in Front Office or equivalent
    • A minimum of 2 years of related experience required. Prior tele-sales experience at a call centre preferred
    • Shown merit and ability in sales conversion at a fast-paced organisation
    • Effective communication skills, both verbal and written
    • Careful attention to detail.
    • Ability to function independently with minimal supervision within the scope of the position.
    • Computer Literate – skills required (MS Office Word and Excel).
    • Solid phone/customer service skills.

    Skills & Competencies:

    • Pleasant and swift selling skills
    • Good customer service skills
    • High level of cleanliness and personal hygiene
    • Excellent organizational skills
    • Good communication and interpersonal skills
    • Ability to prioritize assignments and perform multiple tasks.
    • Excellent oral and written communication skills;
    • Attention to detail;

    Method of Application

    To apply, send your CV and cover letter to recruitment@lawafrica.com and quote the job title on the subject of the email by 21 May 2021.

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