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  • Posted: May 7, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...
    Read more about this company


    Training Manager Kenya

    About the role:

    You will play a crucial role in ensuring that our agents and staff are equipped with the knowledge and skills necessary to meet their KPIs towards measurable business outcomes . This position will require extensive travel within the country.

    What you would be expected to do

    • Training Program Development: Develop comprehensive training programs and materials for field staff and sales agents, including product knowledge, sales techniques, collection practices and customer service skills.
    • Training Delivery: You will be required to deliver engaging and interactive training sessions with field staff and agents and also audit and ensure continuous improvement of the training delivery of Regional mentors in various locations across the country, ensuring consistent delivery of training content and adherence to Training standards.
    • LMS Management: Ensure proper understanding and administration of Sun King’s learning management systems, increasing user activity and engagement through the deployment of engaging content for staff, agents, cleaning up and aligning team data when required.
    • Onboarding and Induction: Coordinate onboarding and induction programs for new field staff and sales agents with regional mentors, providing them with the necessary knowledge and tools to perform their roles effectively.
    • Training Needs Assessment: Identify training needs and gaps within Sun King through regular assessments and feedback from field staff, sales agents, and other departments and develop targeted training initiatives to address those needs.
    • Training Evaluation: Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics, and make necessary adjustments to improve training outcomes.
    • Training Content Development: Develop and maintain training content regularly, including training slides, aids etc, ensuring accuracy and accessibility for future reference.
    • Pilot Training Management: Collaborate with cross-functional teams deploying pilots and regional mentors, to ensure alignment of pilot training plans with pilot objectives
    • Collaboration and Coordination: Collaborate with cross-functional teams, including Sales, Operations, Product Development and other departments to ensure alignment of training programs with business objectives and product updates.
    • Training Support: Provide ongoing support and guidance to field staff and sales agents, addressing their training-related queries, challenges with the LMS etc. to ensure continuous improvement in performance.
    • RM Performance management: Onboard and provide ongoing coaching and support to Regional Mentors across the country, ensuring that the team meets their Key Performance Indicators.
    • Training Compliance: Ensure compliance with all training-related regulations, policies, and procedures, including health and safety guidelines, data protection, and ethical practices.
    • Training Reporting: Prepare regular training reports and analytics, highlighting key performance indicators, training outcomes, and recommendations for improvement to senior management.

    You might be a strong candidate if you

    • Have a bachelor’s degree in a relevant field (e.g., Business Administration, Human Resources, Education) or equivalent experience.
    • Are experienced in managing a team.
    • Have a minimum of 2-3 years proven experience in training and development, preferably in the solar energy or renewable energy industry.
    • Have strong knowledge of training methodologies, instructional design principles, and adult learning theories.
    • Are excellent presentation and facilitation skills, with the ability to engage and motivate diverse audiences.
    • Possess strong organizational and project management skills, with the ability to manage multiple training initiatives simultaneously.
    • Have excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels.
    • Have an analytical mindset with the ability to evaluate training effectiveness and make data-driven recommendations for improvement.
    • Are flexible and adaptable to work in a fast-paced and dynamic environment.
    • Are willing to travel extensively within the country.

    go to method of application »

    Contact Center Executive

    About the role

     The Contact Center Executive at Sun King will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.

    What you would be expected to do

    • Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
    • Receive customer queries and ensure these are resolved promptly.
    • Proactively Listen to handle all queries efficiently while maintaining service quality and standards.
    • Help minimize defaults by reaching out to customers with delayed payments.
    • Proactively contact dormant customers directly to resolve any pending issues. 
    • Building and maintaining good customer relationships regarding the diversity of the customer base.
    • Report to the call center team managers issues raised from customers that need immediate actions or resolutions from the management.
    • Check customer satisfaction degree after a sale and increase customer retention. Gather and document information about the customer and the product via available applicable systems.
    • Perform any other tasks or duties that may be assigned.

    You might be a strong candidate if you

    • Hold a bachelor’s degree or Diploma with at least a year of job-related work experience.
    • Possess basic knowledge of Excel spreadsheets and data entry skills.
    • Have experience in assisting customers will be of added value.
    • Are open to working in a flexible and creative work environment with fast-evolving operations. 
    • Able to multitask while working under tight deadlines with close attention to detail.
    • Always remain professional and courteous with customers.
    • Have excellent verbal and written communication skills - both in English and Swahili
    • Able to work in shifts.

    What We Offer

    • Professional growth in a dynamic, rapidly expanding, high-social-impact industry
    • An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
    • A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
    • Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.

    Method of Application

    Use the link(s) below to apply on company website.


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