To co-ordinate all customer-related activities within the demand management process of order fulfilment. Also to monitor performance of critical integration points with other processes; from design handling and demand acquisition, to the delivery of packaging and additional materials to both Tetra Pak EA and export customers. A high level of rigour and accuracy is required for data analysis.
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To be the primary point of contact and information for the customer or market company relating to routine order placement, sales forecasting, design status, deliveries, invoicing and claims handling
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To contribute to the successful delivery of the Order Fulfilment Packaging Material (OFPM) balanced scorecard
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To represent OFPM within the Key Account teams
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To be responsible for the provision of standard pre-defined reports of performance measures
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To be responsible for the completeness and quality of relevant master data inputs
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To manage and co-ordinate the design process for new and modified designs
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To maintain key records within Tetra Pak’s computer based business reporting systems
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To control the order fulfilment process by managing customer requirements, and making recommendations on co-printing and cost savings, while ensuring optimised customer delivery of material OTIF ( On Time In Full )
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To check customer requirements placed via the online portal to ensure smooth process flow
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Managing forecasting modelling tools and programs
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Facilitating sustainable volume growth and EDI utilization
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To co-ordinate and resolve all sales and operational issues for the supply of packaging materials & additional materials.
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To coordinate delivery requirements through Shipping Supply Administration
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To manage customer stocks in accordance with commercial policy and/or Service Level Agreement in addition to other business objectives
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To co-ordinate packaging materials & additional materials claims with relevant personnel, and ensure effective communication of status and actions.
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To liaise with the Claims Coordinator in the organisation of the recall, return and replacement of claimed materials as appropriate
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To ensure compliance with all appropriate laws, policies and procedures
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To participate in WCM activities and projects
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To act and perform in the best interests of Tetra Pak and its customers
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To participate in appropriate training and development
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To be aware of and adhere to Tetra Pak Core Values
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