In-flight Performance Manager Job Kenya Airways

Brief Description

Provide support and leadership to cabin crew to ensure safe, secure cabin operations that guarantees consistent and passionate service delivery.

Detailed Description for the In-flight Performance Job

• Manage implementation of safety and security standards and procedures that comply with company vision and mission.
• Ensure compliance with all regulatory requirements and conformity to company safety, security & quality standards and procedures.
• Conduct regular on-board audits/inspections to ensure compliance and continuous improvement of safety and security standards while enhancing guest experience.
• Ensure proper utilization of in-flight utilities to guard against misuse, wastage and damage.
• Develop, monitor and review an in-flight product and service delivery standard that guarantees customer satisfaction and loyalty.
• Prepare, analyse and monitor crew data to optimize productivity.
• Develop cabin crew grooming standards and ensure conformance to company set standards.
• Ensure crew motivation, efficiency and well-being.
• Undertake corrective and preventive actions identified during quality and safety audits, investigations or other internal reporting mechanisms within the agreed time-frame.

In-flight Performance Job Requirements

Knowledge, Skills, Experience

• At least 2 years experience as a Cabin Manager
• Excellent communication skills
• Analytical skills
• Excellent communication skills
• Computer proficiency
• English language proficiency

Key Performance Indicators

• Cabin operations compliance and conformance to safety, security and service standards
• Sufficient numbers of staff that are well trained
• On time non-conformance closures
• Quality customer service and on-time performance
• Sufficient numbers of staff that are well trained.

Additional Details

• Open communication between crew and management
• High quality internal and external feedback systems and publications.
• Accurate and effective internal communication.
• Well organized and effective in-flight events.
• An improved in-flight and flight operations image