Officer Communications Job at RefugePoint

Primary Areas of Responsibility

Writing and general communications

• Cultivate stories and draft content for various RefugePoint publications, including newsletters, grant proposals, and special reports.
• The Communications Associate will be responsible for producing content from start to finish: from setting up interviews with other RefugePoint team members and clients, traveling into the field on a weekly basis, developing interview questions, interviewing clients to collect stories, writing final stories using quotes/audio/notes taken and submitting finalized work, with photos (sometimes video) to the Communications Manager.
• Maintain strong relationships with all Nairobi teams (medical, social work, livelihoods, counseling, etc) and check in on a weekly basis for story leads, suggestions.
• Research, draft, and update information related to Nairobi’s refugee population, including cultural profiles for new arrivals and/or changes within existing refugee communities.
• Respond to immediate requests from headquarters for updates on programs, clients, or events. Track refugee resettlement departures and update headquarters regularly.
• Track refugees post-departure, and set up systems to put this into place.
• As needed, help with the printing of T-shirts and other collateral.

Social media and website support

• Support the Communications Manager in developing content for RefugePoint’s web and social media platforms.
• Provide assistance managing and evaluating social media platforms as requested, in particular internal platforms for staff communication.
• Conduct media monitoring on issues related specifically to urban refugee protection and alert headquarters to relevant stories.
• Update the internal staff website with new content, especially new staff bios and stories of interest, photos from RP events, etc.
• Draft Quarterly internal newsletter with pertinent updates for HQ, Nairobi and Expert staff.

Video and Photography

• Photograph images of clients, programs, and the environment in Nairobi for RefugePoint’s publications, website, and social media.
• Film, or arrange for videographers to film, material for RefugePoint’s audio/visual needs.
• Organize and manage Nairobi’s image library, ensuring that all releases are signed and accessible.

Event Management and Training

• Assist with coordinating RefugePoint events in Nairobi, including trainings, conferences, community working groups, and fundraising forums.
• Lead internal communications trainings and motivate staff to engage in external relations activities, including sharing stories and highlights from their departments.
• Orient newly hired regional and local staff to RefugePoint’s external relations policies.
• As needed, coordinate focus groups to support RefugePoint’s operations team.

Qualifications

• A strong interest in the mission of RefugePoint and refugee protection.
• Excellent writing skills (in English) are imperative to this position.
• Writing with a US-based population in mind will be required.
• Excellent interviewing skills, and communication skills in speaking, transcribing, contacting and following up with refugee clients.
• Bachelor’s Degree in relevant field (communications, journalism, marketing, public relations, etc). 
• Degrees in human rights or international affairs will also be considered.
• A minimum of three years of experience in a related communications position.
• Excellent communication and interpersonal skills (English fluency required).
• Excellent writing, editing, and proofreading skills, especially geared towards a US based audience.
• Experience with popular social media platforms (Facebook, Twitter, Instagram, etc).
• Applicants with photography and/or videography skills preferred.
• Experience with Adobe Creative Suite software is also a plus.
• Ability to work both independently and collaboratively.
• Candidate will need to be a self-starter, someone who can manage their time and tasks independently and responsibly.
• Respect for individuals regardless of their race, nationality, gender, sexual orientation, age or legal status.
• A sense of humor, patience and diplomacy. Must be legally able to live and work in Kenya.