Assistant Reservations Manager Job at Alternate Doors

Duties for the Assistant Reservations Manager Job

• Assist the reservations manager to motivate the team skillful at up-selling and/or conversion as required by the business demand.
• Participates in staff recruitment, organizes on-the-job and monthly training for all staff, performance in order to ensure clients’ satisfaction and adherence to hotel service standards.
• Maintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
• Assist the reservations manager to control rates for group business, low yield rooms allocations, complimentary rooms and upgrading, group space blockage and timely wash, especially during the peak season and/or high demand days when expected occupancy is above 85%.
• Assist the reservations manager to ensure all sellable contracted rates are loaded in the GDS andOpera system for ease of reservations by companies worldwide.
• Checks regularly and disseminates information on market situation including; weekly check and report on booking trend in the market through exchanges with competitors, test calls and reports on seasonal rates book-able at competitor hotels, etc.
• Assist the reservations manager to supervise the Reservations Agents in their daily duties, including pick-ups, travel agents commissions, staff responses to clients, etc.
• Tracks and prepares the necessary reports required for monthly submission to Administration Office.
• To follow up on lost business and bring information about them to the knowledge of the department superiors.
• To keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.).
• To update customers with the latest development of the hotel by means of Web-site and some other available distribution channels.
• To keep reservations staff informed on all changes or developments within the hotel and the company.
• To spot-check reservations made the previous day and check all VIP arrivals.
• Training, developing, and motivating staff to increase productivity.
• To keep department informed of all changes in the customer profile.
• To monitor group bookings and work closely with group department in order to achieve budgeted figures.
• Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
• Have a full working knowledge and ability to supervise, train, correct and demonstrate all duties and tasks, in assigned place of work, accordingly to the standards as set.
• Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.
• To understand and strictly adhere to the Rules & Regulations established in regards to the hotel policy on Fire, Hygiene, and Health & Safety.
• To have complete understanding of the Hotel’s Employee Handbook and adhere to the regulations contained within.
• Performs any other duties as assigned to him/her by management.

Assistant Reservations Manager Job Qualifications

• College degree preferred or equivalent experience
• One (1) to Three (3) years supervisory or same position experience required. Reservation experience required.
• Creativity, Stress Management, Self Development, Listening and oral Skills
• Ability to handle multiple tasks
• Ability to delegate and organize work flow
• Ability to meet deadlines consistently
• Leadership skills
• Supervising, training and instructing skills

Other Skills

• Fluent English
• Opera System
• Intermediate to Advanced Microsoft Office skills