IT Support Job at Janta Kenya

Responsibilities for the IT Support Job

• Resolve end user issues related to hardware, network and communication systems and refer serious challenges/problems to superiors and obtain the necessary feedback on how to approach or solve critical issues.
• Provide training to users for applications.
• Initiate awareness on efficient and effective working ways for end users and on how end users can secure their systems.
• Enforce end user security measures such as password policies and provide training and initiate awareness on the same.
• Managing local area network, Wi-Fi, internet and other forms of connectivity
• Overseeing, maintenance, upgrade and repair of ICT equipment
• Maintain and expand e-commerce site
• Customer service and account management
• Large format production and graphic design
• Coordinating with IT Corporate regarding infrastructure
• Provide phone and email support to all employees.

IT Support Job Qualifications

• At least a bachelor’s degree in Information technology.
• At least 3 years relevant experience.
• Excellent knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems.
• Sound knowledge of graphics and Microsoft windows network administration.
• Ability to work with a diverse group of people.
• Strong interpersonal and communication skills.
• Good planning, organizational and analytical skills.