• General Manager Job at Diani Backpackers

  • Posted on: 25 November, 2016 Deadline: Not Specified
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  • Diani is basically a straight lane along the beach with a bunch of touristy activities often mixing with the local Kenyans to take you around for snorkeling and fishing trips on their fishing boats or even around the sacred forest on the southern part.

    General Manager

     

    Will be responsible for :

    • Motivating, managing and supervising a small (15 members) hostel team to deliver quality service standards
    • Planning work schedules for individuals and teams 
    • Driving a sales and marketing strategy
    • Managing budgets and financial plans as well as controlling expenditure 
    • Setting and achieving sales and profit targets 
    • Maintaining online presence (Facebook, Instagram, Tripadvisor, OTA's) .  Working with our IT provider to keep company website exciting and interesting
    • Coordinating maintenance and upkeep work, ensuring the hostel stays a welcoming, hospitable environment
    • Carrying out inspections of property and services 
    • Ensuring guests needs are met, in a courteous, professional manner
    • Meeting and greeting customers.  Keeping a rapport with guests, and fostering an environment where guests leave positive reviews, and build the business's brand by word of mouth.  Address cutomer complaints and comments
    • Oversee procurement of inventories for various departments including but not limited to : Bar, restaurant, housekeeping, maintenance. 
    • Dealing with contractors and suppliers
    • Ensuring compliance with licensing laws, health and safety and other statutory regulations
    • Establish and maintain a good relationship with local businesses (other hostels/hotels/guesthouses, bars, restaurants, tour operators
    • Ensuring security is effective 
    • Fluent in English, and Kiswahili is a must
    • Must have legal status to work in Kenya

    Method of Application

    Interested and qualified? Go to career website on www.linkedin.com to apply

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