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    • General Manager Job at Diani Backpackers

    Posted: Nov 25, 2016
    Deadline: Not specified
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    General Manager

    • Job Type
    • Qualification
    • Experience None
    • Location Not specified
    • Job Field

    Will be responsible for :

    • Motivating, managing and supervising a small (15 members) hostel team to deliver quality service standards
    • Planning work schedules for individuals and teams 
    • Driving a sales and marketing strategy
    • Managing budgets and financial plans as well as controlling expenditure 
    • Setting and achieving sales and profit targets 
    • Maintaining online presence (Facebook, Instagram, Tripadvisor, OTA's) .  Working with our IT provider to keep company website exciting and interesting
    • Coordinating maintenance and upkeep work, ensuring the hostel stays a welcoming, hospitable environment
    • Carrying out inspections of property and services 
    • Ensuring guests needs are met, in a courteous, professional manner
    • Meeting and greeting customers.  Keeping a rapport with guests, and fostering an environment where guests leave positive reviews, and build the business's brand by word of mouth.  Address cutomer complaints and comments
    • Oversee procurement of inventories for various departments including but not limited to : Bar, restaurant, housekeeping, maintenance. 
    • Dealing with contractors and suppliers
    • Ensuring compliance with licensing laws, health and safety and other statutory regulations
    • Establish and maintain a good relationship with local businesses (other hostels/hotels/guesthouses, bars, restaurants, tour operators
    • Ensuring security is effective 
    • Fluent in English, and Kiswahili is a must
    • Must have legal status to work in Kenya

    Method of Application

    Interested and qualified? Go to www.linkedin.com to apply

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