Key Responsibilities:
• Monitor and review regularly the room & rates availability, status, close-out dates and overbooking.
• Extend full cooperation within and between other departments.
• Inform the revenue manager in situations like overbooking & consult before making critical decisions.
• Observe and maintain reservations and room guest service systems, procedures and company policies.
• Assist in rooms and guest service functions as needed.
• Monitor and coordinate group reservations activities with the sales department.
• Check and ensure the jobs assigned are effectively completed.
• Conduct daily briefing and De-briefing.
• Communicate effectively with guests and other staff.
• Administer personnel action on leaves, overtime requests and disciplinary actions.
• Understand job descriptions of all positions in the company.
• Check and improve all service standards established by the company.
• Motivate staff to grow within the company.
• Provide training to all staff in the department.
Qualification:
• Must have a bachelors degree in business Administration, Marketing or relevant discipline.
• Minimum of 3 years in a similar role.
• Knowledgeable in the reservation operations and related applications.
• Good command of English both written and verbal.
• Good communication and interpersonal skills.