Customer Engagement Officer Job at Watervale Investments

Goals and Responsibilities

Account Management

• Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
• Manage customers’ payment schedule and ensure that customers adhere to credit limits
• Build long-term relationships with clients and service recurring order needs
• Provide all customer support required by the clients in your portfolio

Network Within the Industry and Identify New Clients

• Build and grow relationships within the furniture manufacture industry
• Use industry networks and other means to generate new leads on an on-going basis
• Develop a strong understanding of competitors and competing products on the market

Present Products to Prospective Customers

• Pursue leads, research prospects and make initial introductory calls
• Make product presentations which show an in-depth understanding of our products and the client’s needs
• Offer recommendations to your supervisor about creditworthiness of new customers
• Close relationships and coordinate orders with our warehouse

Qualifications, Experience and Skills

• A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities

• Furniture industry knowledge or experience is a plus, but not a requirement

• Extremely strong interpersonal skills and success developing productive professional relationships
• A mature professional who can comfortably relate with business owners and senior purchasing managers
• Strong analytical skills and attention to detail—ability to analyze customer statements and proactively identify and address issues with customer accounts
• Proficient with Microsoft Word and Excel
• Eager to join a young, quickly-growing organization and team

Benefits

Competitive salary for entry level position, participation in a private pension scheme, opportunity for advancement and coaching by the company’s international directors.