• Customer Engagement Officer Job at Watervale Investments

  • Posted on: 3 December, 2016 Deadline: Not Specified
  • View Jobs in Manufacturing / Production / FMCG View All Jobs at Watervale Investments
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  • Watervale Investments is a young and quickly-growing company serving Kenya’s furniture industry. Backed by European and American investment, our mission is to make quality furniture more available and affordable to millions of Kenyans. We believe in being a fair and honest employer and providing our employees with opportunity based on performance and merit.

    Customer Engagement Officer


    Goals and Responsibilities

    Account Management

    • Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
    • Manage customers’ payment schedule and ensure that customers adhere to credit limits
    • Build long-term relationships with clients and service recurring order needs
    • Provide all customer support required by the clients in your portfolio

    Network Within the Industry and Identify New Clients

    • Build and grow relationships within the furniture manufacture industry
    • Use industry networks and other means to generate new leads on an on-going basis
    • Develop a strong understanding of competitors and competing products on the market

    Present Products to Prospective Customers

    • Pursue leads, research prospects and make initial introductory calls
    • Make product presentations which show an in-depth understanding of our products and the client’s needs
    • Offer recommendations to your supervisor about creditworthiness of new customers
    • Close relationships and coordinate orders with our warehouse

    Qualifications, Experience and Skills

    • A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
    • Furniture industry knowledge or experience is a plus, but not a requirement
    • Extremely strong interpersonal skills and success developing productive professional relationships
    • A mature professional who can comfortably relate with business owners and senior purchasing managers
    • Strong analytical skills and attention to detail—ability to analyze customer statements and proactively identify and address issues with customer accounts
    • Proficient with Microsoft Word and Excel
    • Eager to join a young, quickly-growing organization and team



    Competitive salary for entry level position, participation in a private pension scheme, opportunity for advancement and coaching by the company’s international directors.

    Method of Application

    Please visit the link below to apply online for this job through the link provided.

    If you have any questions or problems, please email watervale.recruiting@gmail.com, however please note we cannot receive applications via this email address.

    Interested and qualified? Go to Watervale Investments career website on docs.google.com to apply

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