Account Delivery Executive at Microsoft

Key Responsibilities:

Works with Account Executives to Identify opportunities for new Services thru existing and new customer delivery relationships. Expands Microsoft footprint across assigned account(s). During the Presales process, the ADE enables and supports the Pursuit Lead.

Leads a virtual team in ascertaining customer IT priorities and setting long-term strategy for service delivery that aligns to business objectives. Produces value-based outcomes for customers whilst overseeing/supporting services delivered by our Global Domain delivery teams.

Responsible for prioritizing strategic business objectives, performing bottom-up business planning and quarterly reviews. ADEs are responsible for services revenue (both MCS and Premier) forecasting.

Communicates vision, drives account strategies/commitments together w/ mentoring relevant roles w/in Services Account teams. Develops team & provides feedback on employee performance. Takes ownership of & resolves escalations within their customer(s).

Experiences Required: Key Experiences, Skills and Knowledge:

Confidence

Cross-Boundary Collaboration

Interpersonal Awareness

Impact and Influence

Analytical Problem Solving

Building Customer/Partner Relationships

Product & Technology Expertise

Project Management

Strategic Insight

Value Selling

Years Experience: 5+ primarily in a client-facing role

Education:

Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent

Consulting services