• Technical Account Manager at Microsoft

  • Posted on: 6 December, 2016 Deadline: Not Specified
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  • The Technical Account Manager (TAM) plans, manages and reviews the delivery of support services that drive outcomes aligned to customer’s IT and business goals. The TAM is also an escalation point, ensuring the customer receives a world class support experience. TAMs partner with other roles to ensure customer success in the acquisition, implementation, and usage/consumption of Microsoft’s cloud services, with implementation being the specific accountability of the TAM. The TAM develops and expands strategic customer relationships to grow the Services business and drive larger impact for the customer.

    Technical Account Manager

     

    Key Responsibilities:

    • Align services around people, process and technology
    • Drive improvement through delivery of goal aligned services.
    • Lead activities that accelerate the customers’ deployment of cloud services
    • Ensure clear customer understanding of services available, and value delivered
    • Act as an escalation point for critical service incidents
    • Identify opportunities for renewing and expanded Premier or MCS services
    • Use customer satisfaction results to drive service improvement

    Experiences Required: Key Experiences, Skills and Knowledge:

    • Confidence
    • CrossBoundary Collaboration
    • Interpersonal Awareness
    • Impact and Influence
    • Analytical Problem Solving
    • Building Customer/Partner Relationships
    • Product & Technology Expertise
    • Project Management
    • Strategic Insight
    • Value Selling

    Years Experience: 35, primarily in a clientfacing role

    Education:

    • Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent
    • Consulting services

    Method of Application

    Interested and qualified? Go to Microsoft career website on careers.microsoft.com to apply

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