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History The Kenya Institute of Management (KIM) is a membership based non-profit making professional management organization committed to the promotion of excellence and integrity in the practice of management. The Institute was established in 1954 as a premier institute that provides management consultancy and capacity building services to corporate orga...
Purpose of the Job
This position reports to the Head of Marketing and is based at the Head Office. The position holder will be responsible for delivering quality services at the front office through dissemination of information of KIM’s product portfolio and be the point of reference for feedback on customer enquiries.
Responsibilities for the Customer Experience Job
Key Performance Indicators
Qualifications for the Customer Experience Job
Personal Attributes
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