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  • Posted: Dec 21, 2016
    Deadline: Not specified
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    Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are ...
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    ICT Delivery Manager Job stage 7

    Job Summary

    The ICT Delivery Manager is responsible for ensuring that services, currently in production, are delivered as expected to stakeholders and users. The role covers the complete delivery of Enterprise IT, R&D IT and Test Environment services to the business. The ICT Delivery Manager acts as an escalation point for business stakeholders for issues with Services/Solutions/Products. The ICT Delivery Manager works with stakeholders on solutions, already in production and works closely with the ICT Business Relationship Manager, who works with stakeholders on new/future solutions. The Delivery Manager is the local representative for Global and Regional IT Security on all IT Security matters and must ensure that all security programs are locally implemented by managing, driving and providing governance for security initiatives in line with corporate guidelines and directives

    Responsibilities

    • Accountable for the delivery of services and projects.
    • Mandate to represent line and take decisions in appointed area
    • Plan for cost efficient service deliveries based on the defined services
    • Drive and manage delivery improvements including operational demands and orders.
    • Translate short term business needs into orders and technical solutions
    • Responsible for securing the local roadmaps when applicable
    • Responsible for securing business priorities or deployment
    • Responsible for securing the deployment of the solution
    • Establish, agree and follow-up on the delivery financial budget/forecast for the respective area/region/site/organization
    • Ensure best practice knowledge sharing.
    • Execute agreed plans and have control of all ongoing IT related projects
    • Governance and reporting of Stakeholder interface (SLAs)
    • Govern the operational supplier relationships and supplier SLAs
    • Proactively drive dialogue with the stakeholders on, short-term topics (now - 1 year) delivery needs and initiatives.
    • Support IT Business Practice and IT Product Area in converting mid and long term business needs into functional and non-functional requirements.
    • Escalation point towards the business stakeholders for delivery issues
    • Accountable for RCA (Root Cause Analysis) towards Stakeholders
    • Responsible for exemption handling in the regions

    Main Activities

    • Delivery Planning for Service delivery and projects
    • Daily interface representative for orders
    • Communicate delivery status
    • Delivery improvement/requirement handling
    • Handling changes of scope
    • Improvement handling of delivered services
    • Financial and capacity forecasting
    • Prepare and deliver aggregated reporting
    • Financial follow up and reporting internally and to the stakeholders
    • Prepare and deliver aggregated reporting to the stakeholders
    • Perform Quarterly Business Reviews together with Business Practices and the Business
    • Supplier delivery and relation reviews
    • Escalation management

    Qualifications & Experience

     

    • Good business understanding of the Area/Region/Site
    • Experience working with multi-national global organizations with the ability to establish good working climate in a virtual environment
    • IT skills - experience in IT environments with a plenty of Services, Applications, Processes, Roles and Suppliers
    • Academic degree or corresponding competence with emphasis on Information Technology and/or Business Operation and/or Test Environment
    • Good negotiation, communication, presentation and social skills

    Knowledge

    • Leadership experience
    • IT processes and methodologies
    • Contract management
    • Supplier management
    • Fluent in English

    Ericsson Wide Competence

    • Communication
    • Ericsson understanding

    Personal Traits

    • Analytical
    • Structured
    • Relation oriented
    • Result focused
    • Driven
    • Committed

    Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

    Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

    Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
    Primary country and city: Kenya (KE) || Nairobi || Nairobi || ServEng

    Method of Application

    Interested and qualified? Go to Ericsson on jobs.ericsson.com to apply

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