• Royal Service Supervisor Job at Fairmont Hotels & Resorts

  • Posted on: 21 December, 2016 Deadline: Not Specified
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  • The Fairmont Norfolk is a historic hotel in Nairobi, Kenya and is owned by the luxury hotel chain, Fairmont Hotels and Resorts. The hotel has 170 rooms, 4 restaurants, and consists of 5 main blocks, each ranging from 1 to 2 stories high. The hotel has a signature Tudor style of architecture that has been maintained since its original construction.
     

    Royal Service Supervisor

     

    Summary Of Responsibilities

    Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:

    • Consistently offer professional, friendly and engaging service
    • Lead and supervise all aspects of the Royal Service department and ensure all service standards are followed
    • Ensure all colleagues are up to date with “Royal Service” software system
    • Train all Royal Service colleagues
    • To have a complete knowledge of the hotel’s emergency procedures
    • Handle Guest concerns and react quickly, logging and notifying proper areas
    • Establish and maintain an effective communication process with all departments, in particular with Front Office, Housekeeping and Engineering
    • Attend regularly scheduled departmental meeting
    • Schedule colleagues in accordance with the departmental budget
    • Balance operational and Colleague needs
    • Follow all safety policies
    • Other duties as assigned

    Primary Location

    Kenya-Nairobi-Fairmont The Norfolk

    Employee Status

    Regular

    Job Level

    Management / Supervisory

    Schedule

    Full-time

    Shift

    Rotating / Shift Work

    Travel

    No

    Qualifications

     

    • Previous leadership experience in guest relations preferred
    • Previous PMS experience required
    • Computer literate in Microsoft Window applications required
    • University/College degree in a related discipline an asset
    • Must possess a professional presentation
    • Strong interpersonal and problem solving abilities
    • Highly responsible & reliable
    • Ability to work well under pressure in a fast paced environment
    • Ability to work cohesively with fellow colleagues as part of a team
    • Ability to focus attention on guest needs, remaining calm and courteous at all times

    Physical Aspects Of Position (include But Are Not Limited To)

    • Frequent standing, walking and sitting throughout shift
    • Occasional kneeling, pushing, pulling, lifting
    • Occasional ascending or descending ladders, stairs and ramps

    Visa Requirements: Must be a Kenyan Citizen

    Method of Application

    Interested and qualified? Go to Fairmont Hotels & Resorts career website on frhi.taleo.net to apply

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