• Head Programme & Change Management at Standard Chartered Bank

  • Posted on: 29 December, 2016 Deadline: Not Specified
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  • Standard Chartered Kenya, whose official name is Standard Chartered Bank Kenya Limited, but is sometimes referred to as Stanchart Kenya, is a commercial bank in Kenya.

    Head Programme & Change Management


    • The role entails being the primary accountable executive for the delivery of Regulatory projects in the Eastern Africa cluster.
    • Other deliverables include delivery of a cost effective, consistent and high quality regulatory business solutions to user needs in Eastern Africa.
    • Being the primary accountable executive for the quality of all business systems in the sense that all new releases and any changes before deployment to live production have to be authenticated by way of operational readiness.
    • Being accountable for the delivery of operational readiness checks for Banks’ projects and changes within the region , Such projects will include system enhancements or single process changes.( Excludes major projects like EBBS and process overhaul – BPSOM)
    • Working with businesses and other Support functions in identifying, analysing and enhancing technology requirements for the business in Eastern Africa cluster.
    • Co-ordinating operational readiness for new system and or process changes
    • Ensuring Maintenance of a healthy business environment through strict Compliance with AML and CRM standards, as defined by the Group and Local Regulatory Authorities

    Key Roles and Responsibilities

    • Implementation of regulatory projects in Eastern Africa region
    • Integration of all new systems and changes by use of the acceptance mechanisms e.g. operational readiness
    • To ensure the delivery of consistent, high system and process solutions that meet business service requirements through reviewing system functional specs
    • Work in liaison with business functions across Africa to ensure effective tracking of system versions, processes and procedures
    • Enhance the utility of Information Systems within the business through new initiatives
    • Liaison with Chennai support centre for resolution of system related problems and change management
    • Ensure translation of business needs to software solutions
    • To build up the skills and quality of the business and process teams within the region
    • Work with business to ensure all changes to their processes are effectively captured, approved and updated in the main process data base
    • Software product evaluations – working with Chennai on functional specification definations
    • Responsible for ensuring that all business processes developed and / or adopted by the business are not in conflict with Group Standards
    • To ensure customer satisfaction with service performance
    • To develop and maintain close relationships with business functions and be part of the product and service development cycles
    • To migrate best practice ro / from other territories in the region
    • Keeping abreast of technology initiatives within the industry, in order to keep business appraised accordingly and identification of new market products and recommendation to the business
    • Track and monitor the testing and implementation of system software upgrades, fixes and new products
    • To ensure business users are adequately trained on new and updated systems as well as with associated processes
    • Carry out ad hoc reviews as indicated by Senior Management

    Qualifications and Skills

    • University degree in a technology related discipline
    • at least 8 years in a progressively senior IT management position
    • Indepth technology knowledge
    • Excellent inter-personal and communication skills
    • Experience in managing complex and large projects accross territories, with multiple vendor and customer interfaces
    • Good grasp of banking operations
    • Proven general Management capability

    Method of Application

    Interested and qualified? Go to Standard Chartered Bank Kenya career website on cgportal.global.standardchartered.com to apply

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